What are the responsibilities and job description for the Lead Case Manager position at Upward Bound House?
Summary
The Lead Case Manager serves as the primary case management professional at UBH’s Culver City Crisis Housing Shelter, overseeing comprehensive client services while supporting daily program operations. This role blends direct service delivery with program coordination, ensuring seamless collaboration across internal teams and external partners.
Working closely with the Interim Housing Program Manager, the Lead Case Manager ensures that each client receives individualized, trauma-informed, and goal-oriented support to transition out of homelessness successfully.
ESSENTIAL
FUNCTIONS
Program Leadership and Stakeholder Coordination
1) Serve as primary point of contact for facility operations and client services
2) Coordinate and maintain accountability for:
a. Resident Manager (facility operations and client compliance)
b. Employment Specialist (client employment services and outcomes)
c. Clinical Representative (mental health services and interventions)
d. Volunteers (program activities and support services)
3) Lead weekly program coordination meetings with all stakeholders
4) Facilitate communication and collaboration between all service providers
5) Monitor and evaluate service delivery effectiveness across all program components
Case Management and Client Services
1) Maintain primary caseload for all clients at the facility
2) Conduct comprehensive client assessments and develop individualized service plans
3) Provide crisis intervention and emergency response as needed
4) Ensure proper documentation and maintenance of client files
5) Coordinate client referrals to internal and external services
6) Monitor client progress and adjust service plans accordingly
Quality Assurance and Program Development
1) Support Program Manager in strategic planning and program enhancement
2) Monitor and report on program outcomes and contract compliance
3) Identify and implement program improvements
4) Develop and maintain program policies and procedures
5) Ensure compliance with all funding requirements and regulations
6) Conduct quality assurance reviews of client files, service delivery, and program processes.
Community Relations and Partnerships
1) Establish and maintain relationships with community partners
2) Coordinate with external service providers and stakeholders
3) Represent the program at community meetings and events
4) Develop and maintain referral networks
5) Facilitate client connections to community resources
Facility Support and Operations
1) Collaborate with the Resident Manager to address day-to-day shelter operations and resident issues.
2) Support enforcement of house rules, safety policies, and behavioral expectations.
3) Participate in unit inspections, incident response, documentation, and resolution processes.
4) Support critical incident response and resolution
5) Ensure the shelter remains compliant with health and safety standards in collaboration with facilities and maintenance teams.
Housing Navigation & Placement
1) Actively support clients in locating and securing permanent housing opportunities
2) Guide clients through the entire housing search process, including unit applications, landlord communication, and documentation submission.
3) Collaborate with landlords, property managers, and housing navigators to expand available housing options.
4) Maintain a housing inventory and continuously source new rental opportunities.
5) Work closely with the program team to ensure clients are housing-ready, with all necessary documentation and pre-move requirements
6) Set goals and strategies to support client move-ins within a 90-day timeframe
7) Coordinate with move-in support teams, including financial assistance processing and donations for household goods.
Qualifications
· Bachelor’s Degree in Social Work, Psychology, Human Services, or a related field.
· Minimum of 3 years of experience in homeless services (2 years in a lead role preferred)
· In-depth knowledge of evidence-based practices: Trauma-Informed Care, Housing First, Motivational Interviewing, Harm Reduction.
· Proven crisis intervention skills and the ability to lead in high-pressure situations.
· Strong organizational skills and the ability to manage competing priorities.
· Excellent communication, documentation, and interpersonal skills.
· Proficiency in HMIS and Microsoft Office Suite.
· Bilingual (English/Spanish) preferred.
MANDATORY REQUIREMENTS
1) Employment
Eligibility
Verification
2) Reliable
transportation
3) Updated
tuberculosis test
4) Successful
completion
of
background
screening.
5) CPR/First
Aid
training
6) Must have Valid
CA
Driver's
License
7) Must provide proof
of
insurance
coverage
8) Must
be able to
qualify
for
UBH
drivers’ insurance
coverage
BENEFITS
1) Competitive salary based on experience and qualifications.
2) Health, dental, and vision insurance options.
3)
Retirement savings plan.
4) Paid time off and holidays.
5) Opportunities for professional development and growth within the organization.
PHYSICAL
DEMANDS, ENVIRONMENTAL CONDITIONS,
EQUIPMENT
The
physical
demands
described
here
are
representative
of
those
that
must
be
met
by
an
employee
to
successfully perform
the
essential functions
of the
job. Reasonable
accommodations
may be
made
to
enable
individuals
with
disabilities
to
perform
the
essential
job
functions.
Employee
may
be
in
contact
with
individuals
and families
in crisis
who
may be
ill,
using substances
and/or not attentive
to
personal health and
safety
for
themselves.
The
employee
may
experience
a
number
of
unpleasant
sensory
demands
associated
with
the
client’s
use
of
alcohol
and
drugs,
and
the
lack
of
personal
care.
The
employee
must
be
ready
to
respond
quickly
and
effectively
to
many
types
of
situations,
including
crisis
situations
and
potentially
hostile
situations
