Young Adult Shelter Life Skills Manager

Job Summary:

Under the supervision of a member of the leadership team, the Young Adult Shelter Life Skills Manager will be responsible for providing direct supervision of youth at Urban Peak Denver shelter and/or housing programs. This includes assisting youth in increasing self-efficacy and reducing risky behavior, ensuring client safety, providing delivery of appropriate and effective program services and maintaining a safe and positive environment. Duties include supervision of youth in accordance with facility rules and regulations, crisis intervention, facilities maintenance, group facilitation, promotion of a therapeutic environment, accurate, timely and consistent data collection, and data entry. This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.

Who You Are:

• A High School Diploma or equivalent and two (2) years’ of experience working with high-risk, adolescent populations in a shelter, residential, or transitional housing environment; or an equivalent combination of education and experience OR A Bachelor’s degree in social work or psychology with experience working in a shelter environment is highly desired; or two (2) years’ of college in psychology, sociology or social work or a related field and some experience working with high-risk adolescent population
• Lived experience reflective of the youth we serve encouraged but not required
• Able to connect and work effectively with a diverse, resistant street youth population
• Exercise discretion and independent judgment, set clear and appropriate boundaries with youth
• Knowledge and understanding issues of the homeless adolescent population, mental health issues, and substance abuse among high-risk young adults
• Provide services that are trauma informed, appropriate, and effective
• Problem solving skills (multi-tasking, assessment, organization and prioritization)
• Team oriented and able to coordinate with various departments and staff
• Understanding of the provision of and commitment to trauma informed care
• Must be QMAP certified or eligible for QMAP certification
• Ability to use second language in written and verbal communication desired (Spanish, Vietnamese, ASL).
• An understanding of trauma informed care and harm reduction principles, and an ability to implement these approaches.
• Must be insurable as a driver on Urban Peak’s auto liability policy in order to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
• Must pass both federal and state background checks and a pre-employment TB screening.

All Life Skills Manager positions will be responsible for performing the general work duties listed:

Documentation:

• Accurately document admission record and record actual services received by clients
• Collect and maintain accurate data on an ongoing basis
• Document relevant and significant events that occur during the shift in the Communication Log
• Maintain clear and effective communication with other staff regarding clients
• Ensures client confidentiality through the safe and secure storage of client information.
• Completes thorough intakes in a manner that begins to establish comfort and trusting relationships.
• During intake, assesses the level of need and makes recommendations regarding youth’s involvement in Urban Peak. Establishes plans with youth, ensures follow through, and makes appropriate referrals.

• Provide milieu supervision and work to ensure the safety of the youth and their environment
• Assure that youth maintain cleanliness of the shelter environment
• Provide direction and support to youth on the completion of daily chores and other milieu activities
• Maintain a welcoming presence; and support youth who come into the shelter

Assessments:

• Collect and record necessary intake information to reflect the needs of clients
• Assess appropriateness of client admission to shelter and forward data to intake supervisor for additional follow-up

Crisis Intervention:

• Provides crisis intervention and de-escalation support, including verbal and physical altercations, and phone counseling, as needed.

Case Management:

• Facilitate group activities and discussions
• A limited caseload may be assigned to this position as the primary case manager (provided that the Counselor has the appropriate credentials)
• Additional case management meetings may be required

What We Offer:

• • Salary: $24.02 / hr
  • Hours: Wednesday through Saturday 1pm to 11pm
  • 100% Employer paid Medical and Dental plans
  • FSA & Dependent Care
  • Vision | Accident Coverage | Critical Care & Hospital Extended Stay Plans
  • 403(b) Retirement Plan with company match
  • Robust Employee Assistance Program
  • RTD Eco Pass
  • 10 Paid Holidays & Paid Sick Time
  • 120 hours of vacation (accrued)
  • Second Language pay differential

Who We Are:

Founded in 1988, Urban Peak is the only non-profit organization in Denver that provides a full convergence of services for youth ages 15 through 24 experiencing homelessness or at imminent risk of becoming homeless. Our goal is to meet youth where they are and to provide them with the assistance and support, they need to become self-sufficient or obtain the necessary services they need to exit a life on the streets.

Urban Peak provides numerous programs and services that are founded on the principles of trauma-informed care and Positive Youth Development to assist youth in reaching their potential and living a successful life off the streets. Services include street outreach, a 40-bed shelter for youth ages 15 through 20, a daytime drop-in center, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, meals and more. The youth served at the shelter come from a variety of backgrounds, and we strive to be a safe community for all youth, regardless of race, ethnicity, national origin, religion, class, educational background, sexual orientation, gender identity, or ability status.

The Denver Urban Peak embraces diversity and considers all qualified candidates that have an interest in the non-profit sector. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, HIV/AIDS status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage all candidates to apply.