Family Support Specialist/Program Administrator

Urban Ventures seeks a passionate individual to join our Summer Ventures program from May 26th, 2025 – August 15th, 2025! Be the friendly face families first meet, guiding them from initial interest to enrollment. You'll also track attendance, manage data, and support the program director. Ready to inspire and empower?

Responsibilities:

• Serve as the point of first contact for families interested in enrolling in the Hub Club program
• Staff the program space during drop-off and pick-up times, managing the flow of parents and children into and out of the UV program spaces
• Answer the phone, respond to parent questions, and provide the highest level of customer service to enrolled families
• Own data entry processes for program
• Advocate for families and their needs to the Director of Summer Ventures and related organizations.
• Provide administrative support to the Program Director.
• Fill in for absent instructors
• Participate in regular staff meetings, staff training programs, supervisory sessions, and accept responsibility for aiding the development of positive team relationships as requested
• · Other duties as assigned

Required Skills/Abilities:

• Spanish Speaking required
• Strong written and verbal communication skills
• High attention to detail
• Computer literacy; previous experience with Microsoft Office and Salesforce preferred
• Demonstrate a client and family focus, advocating for families and their needs

Education and Experience:

• At least 18 years of age with a high school diploma or GED
• Experience and passion for effectively working in a multi-ethnic, multi-racial urban community

Physical and Environmental Requirements:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting may be required
• Regular, predictable attendance is required

Work Location

Urban Ventures Campus based at 2924 Fourth Ave South, Minneapolis

Work hours:

• 40 hours per week (May 26th, 2025 – August 15th, 2025)
• 8AM – 4:30PM Monday through Thursday, some occasional additional adjustments may apply to workflow

Travel:

Occasional travel to work functions

About Urban Ventures

Urban Ventures is a faith-based, nonprofit organization with the mission to educate children, strengthen their families, and build a healthy community. We partner with families in some the most under-resourced neighborhoods of south Minneapolis with one overarching goal-to send every youth to college or some form of post-secondary education. Urban Ventures is committed to providing a workplace which promotes diversity and inclusion.

Job Types: Full-time, Temporary

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program

Schedule:

• 8 hour shift
• No weekends

Language:

• Bilingual (Preferred)

Ability to Commute:

• Minneapolis, MN 55408 (Preferred)

Ability to Relocate:

• Minneapolis, MN 55408: Relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $20 - $25