Service Lead - Cannabis Dispensary & Lounge - San Francisco

Urbana is one of California’s leading cannabis dispensary brands with two award-winning locations in San Francisco and an incredible new dispensary opening in Oakland this summer!

Urbana was voted “One the best dispensaries to visit with your Mom” (which says a lot about our service and style). We're passionate about community, customer service and cannabis.

Our Service Leaders are included in our tip pool and earn some of the highest hourly rates in the industry.

We provide continuous cannabis education and are looking for team members who are curious about the science of cannabis. We are committed to our culture of learning and sharing what we learn with our customers and each other. If you don’t have cannabis experience and you love taking care of people we’d love to talk. Applicants with restaurant and hospitality experience are especially encouraged to apply.

We have Service Leaders instead of Supervisors because we are committed to providing the most exceptional service and experience in the industry. We are committed to connecting with each customer, understanding what they want to get from cannabis and making recommendations based on our knowledge and experience. Importantly, we are always looking for Retail Consultants with great cannabis knowledge to be leaders on our team!

If you love helping, being part of a fun, smart and committed team, and are committed to customer service please apply.

Applications submitted through the City of San Francisco Workforce Development site have priority consideration: https://workforcelink.force.co... can also apply directly through our Careers Website at https://urbana.breezy.hr/

Requirements

• Managing all shift activity on the sales floor for a team of 10-30
• Promptly and professionally handling customer service requests
• Counting cash drawers for accuracy
• Performing opening and closing checklists and reports
• Keeping store shelves properly stocked and merchandised
• Assisting with in-store promotions
• Monitoring the store for loss prevention and cannabis compliance requirements (training provided)
• Problem solving POS and system issues as they arise

SKILLS & REQUIREMENTS

• Cannabis industry experience is NOT a requirement but will move candidates to priority consideration
• Minimum 2 years of experience in retail, hospitality, lodging or front-line customer service
• Age 21 or over
• Strong communication skills and commitment to customer service
• POS experience
• Ability to independently problem solve technical issues
• High school diploma or GED equivalent
• Willing to work long days and weekends with a flexible work schedule
• Experience with retail point of sale systems and cash handling
• Google suite, Microsoft Word/Excel experience a big plus
• A sincere interest in learning about cannabis and the industry, and inspiring the team to do the same
• Professional and personable
• Positive, can-do attitude, solution-based thinker, organized and results-driven
• Team player, willing to do everything to support your co-workers and customers
• A genuine interest in helping people

COMPENSATION & BENEFITS

• Rate: $23-$26 / Hour Tips (Tips are currently averaging an additional $5 to $6 an hour)
• Health, dental, vision and life insurance benefits
• Two weeks paid vacation
• Semi-annual reviews
• Employee discounts
• On-going training
• Opportunity to grow with our expanding business

You can also apply through our website at: https://urbana.breezy.hr/

Priority consideration is extended to applicants that meet at least three of the following criteria, so please identify yourself in an introductory email as an "equity applicant" if:

(A) At the time of application, you are a member of a household that earns no more than 80% of the San Francisco or Oakland Area Median Income, adjusted for household size;

(B) During the period 1971-2016, you were arrested for, convicted of, or adjudged to be a ward of the juvenile court for any crime under the laws of California or any other jurisdiction relating to the sale, possession, use, manufacture, or cultivation of Cannabis;

(C) Since 1995, you experienced housing insecurity in San Francisco or Oakland, as evidenced by eviction, foreclosure, or revocation of housing subsidy;

(D) You have or had parent, sibling, or child, who during the period 1971-2016, was arrested for, convicted of, or adjudged to be a ward of the juvenile court for any crime under the laws of California or any other jurisdiction relating to the sale, possession, use, manufacture, or cultivation of Cannabis;

(E) You attended a school under the jurisdiction of the San Francisco or Oakland Unified School District for five years, either consecutively or in total, during the period 1971-2016; or

(F) During the period of 1971-2016, you lived for at least five years, either consecutively or in total, in San Francisco or Oakland census tracts where at least 17% of the households had incomes at or below the federal poverty level, as determined by the Director.

All employment services for Urbana retail locations are provided by Good Living Services, Inc., an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Salary : $5 - $6