Patient Access Representative

General Job Description

Under general supervision and according to established policies and procedures, the Patient Access Representative will be responsible for day-to-day administrative functions in support of efficient and effective patient care including patient registration, insurance verification, scanning, faxing, calculation, collection and reconciliation of copayments/co-insurance and scheduling of diagnostic and follow-up appointments. Individual will practice exceptional customer service and answer incoming telephone calls. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients and families. Maintains confidentiality with patients, staff and guests.

Essential Job Responsibilities:

• Greets all patients/clients/visitors in a pleasant and professional manner, determining the purpose of the visit and directing them to appropriate person or department(s).
• Enters patient demographics and secures and scans copy of insurance card(s) and driver’s license. Provides assistance and direction to patients as needed with the completion of necessary forms.
• Confirms insurance eligibility and referral requirements and secures signatures on required forms, including but not limited to, Financial Policy, Consent for Treatment, HIPAA, etc.
• Ensures that all required referrals are secured and attached to the applicable appointment in the Practice Management system.
• Scans and indexes patient documents.
• Informs patients of clinic delays and maintains communication with the clinical area to facilitate appropriate clinic flow.
• Schedules appointments and additional diagnostic testing and consultations as directed by the provider and relays corresponding instructions to the patient.
• Explains financial requirements to the patients or responsible parties and collects copays, copayments and balances due as required.
• Promptly and professionally answers telephone calls. Routes calls and messages appropriately, offering voice mail, paging, or redirection of calls as needed.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Conduct pre-visit chart preparation, precertification and fax duties as assigned.
• Follows all clinic policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Appropriately and courteously screens solicitors for relevance to organization needs.
• Responsible for keeping the reception and patient waiting areas clean and organized.
• Monitors medical office supplies and inventory needs and oversees and maintains office equipment.
• Assists with training activities as needed.
• Maintains accuracy and productivity levels as established by department standards.
• Performs, organizes and streamlines operational tasks to reduce the potential for errors.
• Maintains patient safety and confidentiality at all times.
• Travels as required.
• All other duties as assigned by Practice Administrator or department supervisor.

Job Type: Full-time

All offers of employment at UPNT are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Medical specialties:

• Urology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

Salary : $16 - $0