Patient Care Representative - PESC

Patient Care Representatives are responsible fo r maintaining a friendly, warm and inviting environment at the Front Desk/Patient Check-In area and/or the Patient Check-Out area . It is important that Patient Care Represe ntatives are polite, attentive and organized . Additionally, they should be able to effectively communicate with patients and assist them in any way they can.

Required

ESSENTIAL JOB FUNCTIONS (o ther duties as required ):

• Open and close office/lobby as evidenced by opening and closing time of facilities

• Print daily team/physician schedules as evidenced by the schedule of appointments for that day
• Greet patients, company representatives, caretakers & transportation providers as evidenced by company standards and policies
• Check-in patients upon arrival by verifying information required and having patients’ complete questionnaires/forms
• Attend to walk -in patients, scheduling inquiries, prescription/record pick-up, etc.
• Sort and distribute charts and deliveries
• Print fee tickets
• Cross-check and update next-day charts as evidenced by the appointment schedule
• Create and repair patient charts
• Maintain the refreshments cart in the lobby
• Ensure that the lobby and alcove is tidy and orderly throughout the day as evidenced by company standards and policies
• Responsible for staging before and clean-up after lobby seminars as evidenced by the seminar schedule
• Complete appointment confirmation calls as evidenced by the appointment schedule
• Confirm patients’ insurance information and co-payment
• Collect co-payment, any non-covered service fees and/or existing account balances
• Provide patient with a statement and/or receipt
• Schedule patients for appointments, follow-ups, etc.
• Account for fee tickets
• Balance the cash drawer
• Fill out essential reports and forms
• Adherence to applicable laws, regulations and contractual obligations. Follow s the principles of the Compliance Program as well as the Code of Conduct.