What are the responsibilities and job description for the Ocean Import Specialist position at US Multimodal Group?
Position Summary: The Customer Service Representative ensures the proper and timely movement of freight and information from the inception of the booking to delivery to the customer's desired location while providing exceptional customer service to our clients.
Accountabilities:
- Ensure smooth and timely freight process flow
-Communicate with overseas customers, carriers, and vendors with timely responses to emails, calls, and requests both internally and externally
-Meet all necessary compliance regulations, including internal policies and procedures such as Operational standards and external governmental regulations or customer policies/requirements
-Understand department process flow, constantly assessing for areas to improve efficiency
-Ensure all SOPS are followed
-Contribute to maintaining strong relationships with suppliers, carriers, and vendors
-Responsible for the payment of freight and other charges to carriers and vendors, and communicating this information to the Accounts Payables team for reconciliation
-Ensure invoicing is handled in a timely manner and allocation is made before requesting payment
-Ensure accurate and timely data entry into our operating system
-Track and trace shipments as required
-Maintain updated rates from vendors and quote rates to customers, ensuring profitability for Alliance
-Interact with customers in arranging their shipments, be proactive, and provide exceptional customer service
Essential Skills, Education, and Experience
-Experience in the logistics industry
-Effective interpersonal skills, including proven ability to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results and resolve problems
-Pro-active, strong organizational and analytical skills
-Ability to multi-task and work well in a fast-paced environment
Non-Essential Skills, Education, and Experience
-Working knowledge of Microsoft Office Products
-Friendly and calm disposition
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Wood Dale, IL 60191 (Required)
Work Location: In person
Salary : $20 - $26