What are the responsibilities and job description for the Medicare Customer Service Representative position at USA Health Staff?
Our Navigators are the first line of triage for our Medicare Advantage members needing assistance with a variety of topics. Calls will range from verifying supplemental benefits, finding providers, accessing members benefit portal, directing to appropriate departments for further assistance, etc.
Standard computer programs used in the department:
Excel, Word, Outlook, Webex,
Required skills and minimum years of experience:
High level of Customer Service, dealing exclusively with Medicare Beneficiaries. Ability to problem solve, listen with empathy, communicate clearly, pleasant speaking voice. Top level phone skills are a must.
Job Types: Full-time, Contract
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $21 - $23