What are the responsibilities and job description for the Customer Service Representative position at USA Track & Field?
BASIC FUNCTION: Provides customer service support to all USATF constituents on behalf of all USATF departments.
DUTIES AND RESPONSIBILITIES:
· Promptly, professionally, and courteously assess and direct calls and inquiries coming through the USATF reception desk.
· Maintain accurate and up to date knowledge of all constituent needs as they relate to each department.
· Create and maintain documentation on all processes related to each function of the position.
· Create and maintain documentation on all incoming inquiries in an effort to collect data, track improvements, trends, etc.
· Address all membership, club, youth, retail and events customer calls and emails.
· Meet regularly with department heads to make recommendations for process improvements based on feedback from constituents.
· Manage day to day administrative functions including, but not limited to:
-Processing refunds, exchanges, etc. for retail customers.
-Updating membership and club database on an ongoing basis.
-Recording date of birth verifications.
-Entering event registration data.
-Some travel to events required for membership event execution.
QUALIFICATIONS:
· 4 year degree required.
· 1-2 years’ professional experience, preferably within a Customer Service environment such as a Call Center, or as a Receptionist.
· Knowledge of Microsoft Office software, including Word, Excel and Outlook.
· Strong written and verbal communication, interpersonal, and customer-service skills.
· Excellent organizational and time-management skills.
· Ability to work accurately and meet deadlines with frequent interruptions.
· Proactively seeks process improvements.
· Must be able to pass a background check and drug test and be fully vaccinated for COVID 19
DUTIES AND RESPONSIBILITIES:
· Promptly, professionally, and courteously assess and direct calls and inquiries coming through the USATF reception desk.
· Maintain accurate and up to date knowledge of all constituent needs as they relate to each department.
· Create and maintain documentation on all processes related to each function of the position.
· Create and maintain documentation on all incoming inquiries in an effort to collect data, track improvements, trends, etc.
· Address all membership, club, youth, retail and events customer calls and emails.
· Meet regularly with department heads to make recommendations for process improvements based on feedback from constituents.
· Manage day to day administrative functions including, but not limited to:
-Processing refunds, exchanges, etc. for retail customers.
-Updating membership and club database on an ongoing basis.
-Recording date of birth verifications.
-Entering event registration data.
-Some travel to events required for membership event execution.
QUALIFICATIONS:
· 4 year degree required.
· 1-2 years’ professional experience, preferably within a Customer Service environment such as a Call Center, or as a Receptionist.
· Knowledge of Microsoft Office software, including Word, Excel and Outlook.
· Strong written and verbal communication, interpersonal, and customer-service skills.
· Excellent organizational and time-management skills.
· Ability to work accurately and meet deadlines with frequent interruptions.
· Proactively seeks process improvements.
· Must be able to pass a background check and drug test and be fully vaccinated for COVID 19
PHYSICAL DEMANDS: Ability to lift up to 35 pounds. Ability to stand for long periods of time. Ability to walk long distances
NON-PHYSICAL DEMANDS: May have to travel occasionally for work
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
NON-PHYSICAL DEMANDS: May have to travel occasionally for work
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.