Program Manager

The Program Manager is responsible for developing and maintaining loan products, policies, and procedures within USA Specialty Lending, a specialized lending division within USALLIANCE Federal Credit Union. USA Specialty Lending currently offers Financing Programs for Aircraft, Marine, Motorized RV and Specialty (Classic/Exotic) Auto marketplaces. This position may require travel up to 10% including participation in related industry events.

This position will require a minimum of 3 days per week on-site at our Clearwater, FL office and other days will be flexible to work off-site. #LI-Hybrid

• Cultivate relationships with existing sources/brokers and develop new, meaningful referral sources through promotion of Specialty Lending Programs and delivering exceptional customer service,
• Complete vendor/broker due diligence for new referral sources and maintain compliance with vendor management procedures for active sources, including but not limited to annual risk assessments, COI tracking and review,
• Develop and manage initiatives to expand product offering within existing Specialty Lending Programs and identify/assess new market opportunities complimentary to current offering,
• Lead development and transaction screening of new inquiries from direct/indirect sources to determine if opportunities meet USA Specialty Lending Program requirements,
• Perform periodic ‘rate shop’ of competitive marketplace and analysis of internal/external COF/indices in conjunction with pricing recommendations for all Specialty Lending Programs,
• Create, implement and maintain reporting on departmental Performance, Productivity & Profitability for the Director of Specialty Lending and Credit Union senior leadership,
• Act as a liaison with other divisions within the Credit Union (i.e. marketing, IT, accounting, etc.) to coordinate implementation of new products, procedures, documentation, etc.,

• Oversight and dissemination of new USA Specialty Lending Programs, Product Info, Procedures, Policies and Pricing (rate sheets),

• Attend industry conferences/conventions/shows and assist with annual budgeting,
• Involvement in data gathering for internal and external audits,
• Provide direct support to the Director of Specialty Lending on various departmental initiatives.

• Direct knowledge and experience within the direct and indirect consumer lending space. This includes basic understanding of account management, risk mitigation, underwriting, documentation, processing and portfolio management/reporting practices,

• Demonstrated leadership within a specialized lending division, with experience developing and managing secured/unsecured loan products with a broad spectrum of assets is preferred,
• Understanding of consumer and specialized asset documentation requirements,

• Previous involvement with the financing of recreational assets including FAA secured aircraft, US Coast Guard documented vessels, motorized RVs and classic/exotic automobiles is preferred,
• The candidate should be detail oriented with the ability to work in a fast-paced environment and meet tight deadlines to accomplish departmental growth and profitability goals,
• Strong interpersonal skills with demonstrated ability to build effective relationships and work collaboratively,
• Proficient in MS Office,
• Strong commitment to providing excellent member service,

• Adhere to lending guidelines, banking statutes & regulations as well as Credit Union policies and procedures.

Work Culture & Benefits

• Medical and Dental Insurance
• Employer Paid Vision and Life Insurance
• Incentive eligible
• 401(k) Savings Plan with Full Employer Match Up to 6%
• Flexible Spending Accounts for Health & Dependent Care Expenses
• Collaborative & Dynamic Co-workers
• Innovative & Relevant Technology Resources
• Career Planning

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills and experiences within our workforce.

Salary : $76,500 - $96,900