What are the responsibilities and job description for the Communication Operator - Comm Center - Full Time 8 Hours Variable Shift (Union, Non-Exempt) position at USC Arcadia Hospital?
POSITION SUMMARY
Operates telephone console, paging system, and beeper system. Monitors and responds to all alarms and Emergency codes. Acts as main information and communication source for hospital.
ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIES
- Answer all calls in a timely manner with courtesy and directs calls properly.
- Assist medical and non-medical staff with information and phone services.
- Assist patients, including handicapped patients, and other staff members in placing calls.
- Attend staff meetings and educational courses as requested by Department Manager.
- Communicate appropriate hospital information to department staff members.
- Demonstrate good customer service skills through interaction with staff and patients.
- Effective use of two-way radio to alert transport and security during emergency situations.
- Maintain flexibility in relation to work schedule.
- Maintain positive and effective communication skills (verbal & non-verbal).
- Monitor and respond to emergency codes, alarms, electrical/equipment failure; assist with equipment tests.
- Must be able to type 40 WPM to accomplish the task listed above via PC Console and other computer-based programs.
- Must remain informed and compliant with HIPAA.
- Performs other duties as assigned.
- Provides information and other services as needed to patients and staff.
- Record all codes, STAT calls, and other emergency alarms accurately.
Education
Minimum (Required) High School Diploma or equivalent
Work Experience
Preferred (Not required) At least one-year experience as a PBX or Switchboard Operator or in a customer service/call center environment preferred
Pay Transparency
The hourly rate range for this position is $21.00 - $24.66. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu . Inquiries will be treated as confidential to the extent permitted by law.
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