Bilingual Warranty Sales Representative

Bilingual Warranty Sales Representative- Greenville, SC

Utility Partners of America is looking for a highly motivated full-time Warranty Sales Representative with excellent interpersonal skills.

Responsibilities:

• Answer inbound customer calls regarding new and existing service requests.
• Assist in understanding and evaluating warranty coverage.
• Provide homeowners with all relevant information pertaining to the contract, claims or work order.
• Handle various dispatch activities.
• Resolve homeowner and contractor scheduling conflicts.
• Examines customer problems and implements appropriate corrective action to respond to customer requests.
• Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.

Experience:

• 2 years customer service experience (may include call center, hospitality, retail, etc.), preferably to include call center.
• Experience promoting products and services in a call center environment.
• Possess a warm, friendly, and engaging personality with a confident telephone manner.
• Demonstrate good organizational skills.
• Show a strong sense of responsibility and desire to get things done properly.
• Consistently act as a collaborative team player striving for the success of the business
• Are motivated by results.
• Communicate clearly and with confidence.
• Thrive when working within deadlines in a fast-paced environment.
• Maintain a positive rapport in challenging situations.

Qualifications:

• High School diploma / GED or above.
• Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous, and empathetic manner.
• Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all times.
• Willingness to work in an environment that requires 100% phone-based customer interaction.
• Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations.
• Ability to work a flexible work schedule.
• Shifts will be scheduled by customer taking into account call volumes and candidate’s availability.
• Must consent to a drug test, background check and motor vehicle records check

Customer Care Hours:

• Monday - 8:30am-5:30pm
• Tuesday - 8:30am-5:30pm
• Wednesday - 10am-7pm
• Thursday - 8:30am-5:30pm
• Friday - 9am-6pm AND 10am-7pm (rotating)

Training:

• Successful candidates will receive extensive training to ensure they are knowledgeable and prepared to handle customer issues.
• Training will begin on your first day of employment and is expected to last approximately two (2) weeks.

Benefits:

• Paid Training
• Medical, Dental, and Vision plans offered.
• Full Benefits Package after 60 days of employment.

Job Types: Full-time, Contract

Salary: $16.50 per hour plus incentives

Job Type: Full-time

Pay: From $16.50 per hour

Ability to Relocate:

• Greer, SC 29651: Relocate before starting work (Required)

Work Location: In person

Salary : $17