Vacation Rental Dispatch Specialist

INTRODUCTION

We're going through an organizational structure change due to re-modeling, company growth, and bringing some functions in-house.  Lots of new positions and opportunities in our team!  Applicants may be asked to complete an additional application form / survey as part of application process. 

JOB OVERVIEW

We're seeking a dispatch specialist to join our admin team! All experience levels welcome to apply. This position is the main communications hub of the company for staff, clients, and guests ensuring all communications make it to right place, providing information and support where possible, resolving less time intensive issues, and making sure more complex tasks make it to the right person. Strong customer service and communication skills are a must.  Attention to detail, an organizational nature, and a desire to do what is needed to support your team and get the job done are key to success in this role. This position is a part time to start, and has the opportunity to move to full time pending performance and work availability.

The role is based out of our South Lake Tahoe office and individuals located here, Stateline, Zephyr Cove, Carson City, and Gardnerville / Minden residents are welcome! 

ABOUT VRA

VRA is a local, Tahoe born, property management company for Lake Tahoe vacation rental homes. Our mission is people and the pursuit of excellence. We are deeply committed to our staff, clients, and getting better at everything we do, constantly. Our work environment is result oriented with opportunity to learn new things, develop your resume, and turn a job into a career. Our focus is to provide awesome jobs which are flexible for you to enjoy Tahoe activities. We want and need quality people who are motivated in their career endeavors and want to be a part of a special team!

ABOUT YOU

You are more task orientated by nature, focused on getting the job done and wanting to help anyway you can. You can also handle a phone call and build a relationship.  You can make decisions without concrete direction. You don't mind repetitive work, but where you shine is in variability, organization, and pulling the pieces together and solving problems. Details matter to you. You like to do things right. In fact, you're almost obsessive about it. You can sit at a desk and have the basics of computer applications down and pickup operating new applications rather quickly. You value some time flexibility and working for a team that supports you and your personal and professional goals. You're eager to put your current skills to use.

JOB DUTIES

• Timely answering and directing all inbound phone calls and emails
  
• Ensuring daily field services and administrative tasks are completed 
• Assisting staff and service scheduling
• Supporting staff via phone / messaging system 
  
• Processing field service reports and solving minor issues
• Ordering supplies and inventory and making sure items make it to where they need to go
  
• Receiving and processing incoming packages
• Being available during business hours
  

REQUIREMENTS

• Ability to professionally and clearly communicate through email and phone
• Scheduling, phone support, or vacation rental office experience is a plus
• Strong organizational skills and attention to detail
  
• Microsoft Office proficient
• Other computer system experience is a plus
  
• Perform work duties in a safe manner
• Work from a desk for long periods of time

WHY VRA?

• $20 - $25/hr 
• Earn paid time off, starting day 1
  
• Our team are people, not numbers
  
• Flexible schedules
• Simplified protocol to enhance staff job environment
• Company parties, activities, etc.
• Considered for raises, bonuses, and promotions

Salary : $20 - $25