Employee Housing Assistant Manager

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer. www.vailresortscareers.com

Job Specifications:

• Outlet: Park City
• Shift & Schedule Availability: Full Time / Year Round

Job Summary:

The Housing Assistant Manager is responsible for overseeing the Park City housing portfolio. This individual will work with the Eagle County & Park City Housing Manager to help execute the Employee Housing strategy to ensure support of our current and future business needs. They will help guide Employee Housing ensuring alignment to provide an Experience of a Lifetime, which includes creating a safe, inclusive, vibrant and affordable housing environment that is compliant with all regulatory requirements. This individual will help partner with multiple internal and external stakeholders at all levels, including business leaders, employees, vendors, and community resources.

Job Responsibilities:

• Support and execute on the employee housing strategy driving the Company’s short- and long-term business needs
• Lead a high performing team - Hire, train, motivate and supervise Park City housing team in order to achieve operational goals of assigned communities.
• Supervise and deliver standardized, best-practices, across the enterprise aligned with an enterprise-wide strategy
• Elevate experience for residents/employees and housing staff while driving the seasonal Employee Value Proposition. Maintain a positive customer service at the forefront of all interactions while maintaining high level of visibility. Initiate and implement policies/procedures to implement robust resident communications.
• Supervise the day-to-day operations of their employee housing locations, portfolio, bed allocations and placements. Manage scheduling of staff to ensure appropriate housing support for residents.
• Assist in managing software programs and ensure standard use of the system, including identifying and troubleshooting any system related issues and escalates as needed. Ensure accounts are correctly settled & refunds processed to past residents in a timely manner.
• Create and manage internal relationships including local resort teams, HRBP’s, COO’s. Ensure clear communication with all stakeholders including VR leadership, enterprise housing team and residents.
• Assist in creating and managing external relationships with master leases, community partners, mental health resources and law enforcement.
• Liaise with Facilities & Housekeeping team to support work order system, maintain accurate billing, vendor relations and job completion. The Assistant Manager is responsible for approving and submitting all invoices into corporate.
• Support the employee wellness strategies in Employee Housing ensuring alignment with Company vision.
• Maintain a positive customer service and strong EVP at the forefront of all interactions while maintaining high level of visibility. Initiate and implement policies/procedures to implement robust resident communications.

Job Qualifications:

• University/College Degree Preferred
• 2 years’ experience in property management or related fields
• Development and implementation of company-wide programs
• Software system maintenance and training
• Data management
• Experience supervising teams
• Experience working with remote teams
• Proficient computer skills, especially Excel, Teams and PowerPoint.
• StarRez or other room management software programs experience preferred.
• English strong written and verbal mandatory
• Spanish preferable
• Travel to different resort locations as necessary
• Ability to align key stakeholders around a vision and to make timely recommendations based on insight, data, and influence.

Job Benefits:

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Free ski passes for dependents
• Critical Illness and Accident plans

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 455248