Valet Attendant TCLC

DUTIES & FUNCTIONS:

Essential:

• Parks and controls the flow of cars through the hotel.
• Acknowledge every car that drives through the hotel
• Open all doors for guests.
• Greet arriving and departing guests
• Follow all procedures for parking a vehicle in hotel valet lot.
• Assess vehicle for damage and contents upon parking.
• Accurately fill out valet parking ticket.
• Maintain a key log and organized key storage system.
• Assist guests with directions and information of the hotel and surrounding areas.
• Direct guests to daily functions within hotel.
• Continuously maintain safety and proper care of guest vehicles.
• Maintain accurate financial record of “day park” revenue on a daily basis.
• Complete errands as requested by Valencia Services and other Hotel Valencia departments.
• Interact with guests as needed to ensure optimum guest service.

• Serve as alternate or additional bellman or doorman when required.
  • Escort incoming hotel guests to rooms.
  • Assist with transportation and handling of luggage.
  • Offer information pertaining to available services and facilities of hotel, points of interest, directions, and dining options.
  • Explain hotel amenities and features of room, such as operation of radio, television, climate control, and how to place telephone calls.
  • Inspect guest's room to ensure furnishings are in order and supplies are adequate upon guest escort.
  • Deliver packages, luggage, and other guest belongings.
  • Deliver fax messages, emails, laundry, and runs errands.
  • Call taxis for guests.

• Complete errands as requested by Valencia Services and other Hotel Valencia departments.
• Maintain regular attendance in compliance with Hotel Valencia standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance, demeanor, and grooming; which includes wearing the proper uniform while working.
• Comply at all times with Hotel Valencia Standards and regulations to encourage safe and efficient hotel operations.
• Perform other job-related duties as directed.

Basics:

• Must have valid Texas driver's license and a clear driving record for the previous 36 months.
• Must be physically capable of handling the weight of guest luggage.
• Familiarity of the property and the San Jose area is helpful.
• Must have excellent verbal communication skills, an aptitude for guest service, and the ability to work with constant schedule changes.
• Ability to read, write and speak English. Knowledge of foreign language a plus.
• Ability to interact with guests and associates.
• Visual observation skills required.
• Must have a cheerful, positive attitude, work well with others and be able to remain calm