What are the responsibilities and job description for the Client Relationship Coordinator position at Vālenz® Health?
Valenz® Health simplifies the complexities of self-insurance for employers through a steadfast commitment to data transparency and decision enablement powered by its Healthcare Ecosystem Optimization Platform. Offering a strong foundation with deep roots in clinical and member advocacy, alongside decades of expertise in claim reimbursement and payment validity, integrity, and accuracy, as well as a suite of risk affinity solutions, Valenz optimizes healthcare for the provider, payer, plan, and member. By establishing “true transparency” and offering data-driven solutions that improve cost, quality, and outcomes for employers and their members, Valenz engages early and often for smarter, better, faster healthcare.
About Our Opportunity
As a Client Relationship Coordinator, you’ll be instrumental in ensuring client success and satisfaction through effective management of the implementation process, document organization, calendar management, client reporting, email correspondence, and team support. Every day, you will work closely with Client Relationship Managers to support the day-to-day operations and interactions with clients.
Things You’ll Do Here:
What You’ll Bring to the Team:
This is an in-office role! Our office is located at 1 Kacey Ct, Ste 100 in Mechanicsburg, PA.
Why You Will Love Working Here
We offer employee perks that go beyond standard benefits and compensation packages – see below!
At Valenz, our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. We want everyone engaged within our ecosystem to be strong, vigorous, and healthy. You’ll find limitless growth opportunities as we grow together. If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you!
Perks And Benefits
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About Our Opportunity
As a Client Relationship Coordinator, you’ll be instrumental in ensuring client success and satisfaction through effective management of the implementation process, document organization, calendar management, client reporting, email correspondence, and team support. Every day, you will work closely with Client Relationship Managers to support the day-to-day operations and interactions with clients.
Things You’ll Do Here:
- Track and monitor the client implementation process, ensuring milestones are met and addressing potential issues in a timely manner.
- Handle new client onboarding, including completing and distributing implementation agreements and other necessary paperwork.
- Coordinate and schedule mandatory implementation meetings and track the completion of post-implementation items.
- Organize and maintain implementation paperwork, ensuring documents are filed correctly and are easily accessible, including both physical and electronic documents.
- Manage calendars for Client Relationship Managers, scheduling and coordinating appointments, meetings, and events to ensure efficient time management.
- Utilize Microsoft Office tools, especially Excel, for tasks like data analysis, reporting, and spreadsheet management, and create presentations using PowerPoint.
- Respond to client service-related inquiries via email, ensuring timely and professional communication.
- Draft and send out email communications to clients, providing updates, information, or addressing inquiries.
- Provide comprehensive administrative support to a team of Client Relations Managers, including preparing reports, presentations, and other essential documents.
- Maintain an organized and efficient work environment, ensuring smooth operation of the client relationship management team and enhancing client satisfaction.
What You’ll Bring to the Team:
- 2 years of experience in a client/account support or team support role.
- Experience corresponding with clients or customers, providing information requested or updates as projects progress.
- Knack for schedules, details, and organization.
- A proactive mindset, always looking for ways to assist and achieve a positive outcome.
- Bachelor’s degree
- Background in insurance or healthcare
This is an in-office role! Our office is located at 1 Kacey Ct, Ste 100 in Mechanicsburg, PA.
Why You Will Love Working Here
We offer employee perks that go beyond standard benefits and compensation packages – see below!
At Valenz, our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. We want everyone engaged within our ecosystem to be strong, vigorous, and healthy. You’ll find limitless growth opportunities as we grow together. If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you!
Perks And Benefits
- Generously subsidized company-sponsored Medical, Dental, and Vision insurance
- Spending account options: HSA, FSA, and DCFSA
- 401K with company match and immediate vesting
- Flexible working environment
- Generous Paid Time Off to include Vacation, Sick, and Paid Holidays
- Paid maternity and paternity leave
- Community giveback opportunities, including paid time off for philanthropic endeavors
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Client Service Coordinator - 000583
Medical Management International, Inc. -
Mechanicsburg, PA