Cust Service Rep - Integrated Supply

Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates. Your Benefits at Vallen:

• Medical, Dental, Vision
• Paid time off (vacation, holidays, sick days)
• 401K with discretionary company match - (US positions only)
• Employer-paid Basic Life for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability
• Health Care and Dependent Care Flexible Spending Accounts
• Vitality Wellness Program
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety Shoe and Safety Glasses reimbursement
• Employee Discounts through BenefitHub
• Advancement Opportunity.
  
  
  

Position Summary:

Vallen’s Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to Vallen’s customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.

Essential Job Duties and Responsibilities:

Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen’s purchasing strategies.

• Review and approve assigned inventory forecasts produced by Vallen’s inventory management or other Enterprise Resource Planning application.
• Review and approve daily replenishment recommendations produced by Vallen’s inventory management or other Enterprise Resource Planning application.
• Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
• Place purchase requisitions and vendor purchase orders.
• Unloads, receives, and puts away incoming products verifying inventory accuracy
• Issues product, goods, tools and/or equipment to site employees; documents and maintains accurate records for issued and returned items.
• Completes daily cycle counts and verifies accurate inventory levels
• Accurately sorts, labels, moves and stores items; places material or items on racks, shelves, or in bins and arranges storage to optimize crib space
• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
• Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payables nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Produce customer KPI measurement data.
• Follow all Vallen and customer Standard Operating Procedures.
• Adhere to LEAN operating practices; ensure work site is professional, clean and neat at all times.
• Perform other duties as assigned.
  
  
  

Job Qualifications:

High school diploma or equivalent. Bachelor’s degree in a related field (e.g., Business, Finance, etc.) preferred. 1 years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:

• Excellent customer service.
• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
• Mathematical aptitude for basic calculations.
• Self-starter with the ability to work independently.
• Strong attention to detail and accuracy.
• Demonstrated strong attention to detail, organizational and execution skills.
• Proficiency with MS-Office products.
• Strong verbal and written communication skills.
• Willing to learn
  
  
  

Work Environment & Physical Demands:

• Long periods of time working on a computer and performing repetitive key-boarding activities.
• Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
• Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).
• Overtime hours may be required with little advanced notice.
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee may be required to occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, ability to adjust focus, and may require the ability to distinguish color.
  
  
  

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Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity