What are the responsibilities and job description for the Bilingual Sales Support Specialist position at Valley Cooperative Association?
About Valley
Valley Cooperative Association (VCA) is a member-owned Cooperative focused on providing the finest baking & brewing ingredients, supplies, and business services. VCA maximizes success through customized and highly responsive service, and delivery of food ingredients, products, and packaging.
Valley was recognized as Vendor of the Year by the Wisconsin Bakers Association in 2023 for our many contributions as a proactive industry partner.
Job Summary
Are you passionate about delivering exceptional customer service and driving sales growth? Join our dynamic team as the Bilingual Sales Support Specialist! In this key role, you will be at the forefront of solving customer problems, upselling, and promoting our diverse range of products and ingredients. Your dedication to understanding customer needs and providing tailored solutions will ensure their satisfaction and contribute to our company's success. If you thrive in a fast-paced environment and have a knack for marketing and sales, we want to hear from you!
Position Responsibilities
- Handle inbound customer calls related to orders, product and pricing inquiries, delivery questions, and concerns.
- Process and review incoming customer orders and inquiries from any VBS customer.
- Use S2K to maintain and record all customer, company, and contact information.
- Assist customers and members with setting up online ordering.
- Fluently communicate in both English and Spanish.
Qualifications
- Excellent organizational, communication, problem-solving, and decision-making skills.
- Bilingual proficiency in Spanish is required.
- Ability to effectively resolve customer complaints and answer questions.
Valley Cooperative Association is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment without regard to any of these characteristics. We encourage individuals from underrepresented backgrounds to apply and join our team, as we believe that diversity enriches our work environment and drives innovation.
Salary : $18
