What are the responsibilities and job description for the Insurance Agency Customer Service position at Valley Insurance Agency Alliance?
Job Description
One of the fastest-growing insurance agencies in the bi-state region is seeking an inside sales customer service representative to assist with inbound sales opportunities and customer retention. VIAA prides itself on being one of the industry leaders in the use of technology and digital media marketing to drive growth to agencies (and our associates), and we are currently generating more opportunities than we can handle.
Position Profile
As an customer service account rep. you will be required to field incoming phone calls from agency partners. You will provide a consultative review with every new business customer and referral to the agency. In addition, you will receive a designated workload of inbound service & quote request (on-line & inbound calls) and must follow up with them in a highly organized manner. As we are a forward-thinking company, you must be comfortable communicating with our clients and prospects via video communication (either recorded or live screen sharing). You will provide insurance quotes from multiple carriers for both personal insurance needs as well as small business insurance needs. This position will allow you to expand your insurance career as you would like over time.
As an Account Rep./Producer with Powers Insurance Group, you will receive…
- Starting Salary With Both New Business & Growth Bonus
- Up to 40% New Business Commissions
- Paid time off (vacation and personal/sick days)
- New Inbound leads provided every month
- In Person & Online training opportunities
- Step by Step process to guarantee your success in this role
Responsibilities
- Provide accurate, and friendly customer service.
- Ability to follow a process
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain a strong work ethic with a total commitment to success each and every day.
- Establish and maintain an average closing percentage on new business leads
- Complete a desired number of needs based reviews
- Meet and exceed a new business production goal monthly
Requirements
- Great organizational skills
- Very detail oriented personality
- Customer Service or Sales experience
- Excellent communication skills – written, verbal and listening
- Motivated by Money
- Self-motivated
- Ability to work in a team environment
- Ability to multitask
Our Agency Motto: Work Hard … Play Harder
As a growing agency we not only focus on business. We also enjoy our time as an office outside of work. Several times a year we will host off site activities to build strong working relationships. We believe that as an agency we are not just co-workers, we are a family. Establishing a strong agency culture is very important to us and something we take great pride in. Work should be a place you enjoy coming to everyday, if you dread your drive to your current job then maybe it’s time for a change…
Salary : $38,000 - $89,000
Customer Service Representative
GOETZ INSURANCE AGENCY, LLC DBA GLOBALGREEN INSURANCE -
Saint Louis, MO
Independent Insurance Agency Owner
Valley Insurance Agency Alliance -
St. Louis, MO
