What are the responsibilities and job description for the Telehealth Technician position at Valor Healthcare, Inc.?
Description
About Us
Our mission is simple: to provide quality healthcare to America's veterans through our healing focus, indebted hearts, and tireless resolve.
Valor Healthcare operates more than 30 VA Community Based Outpatient Clinics (CBOCs) in the United States as a contractor for the U.S. Department of Veterans Affairs. Valor provides a full range of medical services to veterans through the operations of CBOCs, tailored to meet the specific needs of local VA medical centers. Our comprehensive set of services includes primary care, diagnostics, laboratory, telehealth, behavioral health, and more.
About You
Valor is different because of our people.
Our leadership team is comprised of veterans and clinician leaders dedicated to providing exceptional care and a world-class patient experience for our Nation's Heroes.
Many of our colleagues have veterans in their families or are veterans themselves, resulting in an individual commitment to customer service that is second to none.
Position Summary
THIS IS NOT A REMOTE POSITION
The Telehealth Technician provides prescribed medical treatment and personal care services to patients via various telehealth modalities with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. Collaborates with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community based services involved in developing the patient care plan.
Core Responsibilities
- Actively assists with patient care, physical examinations, and ancillary tests via telehealth modalities.
- Oversees telehealth appointment scheduling and work with parent VAMC schedulers.
- Performs the annual and routine nursing assessments and performs preventive health services authorized by the VA and the clinic Medical Director.
- Administer medication.
- Inputs all patients’ information into VISTA/CPRS.
- Assists in co-managed care collaboration with non-VA providers, and facilities.
- Provides patient and family health education with a focus on self-management, prevention, wellness, related health issues, and healthy lifestyle choices.
- Maintains confidentiality of veterans’ data and information.
- Complies with all VA and company training requirements.
- Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission(JC), Environment of Care (EOC) oversight, lab compliance and other related items.
- Remain focused on achieving excellent clinical outcomes through the specified VA guidelines.
- Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
- Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
- Support patient enrollment and retention in appointments, follow-up visits or nurse visits.
- Embrace and support new initiatives, whether clinical or operational.
Requirements
Qualifications
- Associate degree or diploma certificate of an accredited program of practical or vocational nursing as approved by the state.
- Minimum one-year experience as an LPN/LVN in a related primary care or ambulatory care setting; government healthcare environment preferred. Specific requirements could vary based on individual VA contract.
- Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
- Must comply with and maintain all requirements for a valid, unrestricted license in the state of desired employment, or in any U.S. state or territory, depending on VA contractual requirements.
- Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract
- Proficiency in written and spoken English.
- Strong computer skills, including EMR experience.
- Energetic and optimistic demeanor.
- THIS IS NOT A REMOTE POSITION
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Salary : $60,300 - $76,300