What are the responsibilities and job description for the General Manager position at Vandelay Hospitality Group?
Vandelay Hospitality Group - General Manager
Role Summary
Our General Managers achieve success through people, quality and hospitality. Responsible for the overall operation for their location and ensuring the integrity of VHG. General Managers are responsible for team performance, managing guest feedback, increased sales and profitability, effective cost controls, development, training and retention of staff and managers.
Responsibilities
- Establish guest service and satisfaction as a priority through personal example
- Respond to guest concerns, both written and verbal with the ability to creatively solve problems and develop robust solutions
- Develop, communicate and achieve forecasts and realistic budgets, goals and objectives
- Conduct employee orientations and maintains accurate training records
- Recruit, retain, train and develop an optimum number of staff who are enthusiastically dedicated to delivering the highest level of hospitality to the guest
- Develop initiatives to build sales, profitability and guest check average by driving sound community involvement programs
- Ensure the profitability of restaurant operations by operating within cost of goods and labor productivity guidelines while providing quality food and exceptional service
- Ability to explain and articulate Monthly P&L fluctuations and action plans during monthly meetings
- Control other direct operating expenses such as utilities, smallwares, etc., to minimize expense without adversely affecting operations
- Purchase within established guidelines
- Oversee correct invoicing, storage and sealing of all products to always ensure quality and freshness
- Manage work safety by being alert and taking action regarding safety hazards
- Ensure that all restaurant paperwork is completed accurately and on a timely basis including but not limited to: daily sheets, payroll, purchase orders, employment-related forms, etc.
- Ensure established standards of food safety, sanitation and quality are maintained
- Ensure all food and products are consistently prepared and served according to company recipes, portioning, cooking and serving standards
- Ensure secure, safe handling and transportation of funds
- Responsible for the physical/aesthetic maintenance of the restaurant
- Ensure adherence to all local, state and federal laws and regulations
- Take action based on guest reviews and feedback
- Adhere to Disciplinary Action Requirements as set by the company
- Attend and participate in GM meetings as scheduled
- Lead weekly manager meetings
Requirements
- High school diploma or GED required; Bachelors preferred
- 3 years of full-service restaurant, general manager experience
- Able to work a minimum of 55 hours per week, with the flexibility in hours necessary to manage and operate the restaurant effectively
- Results driven, trustworthy and team oriented
- Must be able to lift to 50 pounds
- Must be able to work standing and walking for extended periods of time
Vandelay Hospitality Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.