Learning Analyst

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization :

Vanderbilt Kennedy Center

Job Summary : JOB SUMMARY

Supports the execution of learning and engagement programs with occasional guidance by ensuring proper and complete data and information prior to the event. Responsible for data analysis, reporting and metrics to assess critical outcomes. Generates reports and present learning impact results in a clear and succinct manner and communicates outcomes to various levels of the organization. Ensures that optimal processes and procedures are enabled and consistent across the team.

The Learning Analyst will be responsible for customizing the LMS to meet the needs of an organization and project. This team member should know every feature and function of the platform. In this role, the LMS administrator is the expert in the LMS and responsible for making sure the LMS works as intended. You will troubleshoot systems, monitor and report on data, upload and format content and courses, and provide technical support to users.

Responsibilities :

Setting up eLearning in collaboration with colleagues throughout development

Creating learning paths to lead to learner success with navigation of content

Managing user permissions to meet project level and contract needs

Adding and managing users on the public facing platform

Defining user roles and access needs

Managing and organizing learning opportunities on the platform

Troubleshooting technical issues and responsive to technical needs within the team.

Evaluating training effectiveness in partnership with contract leads to determine novel and innovative solutions within the LMS

Training users on how to use the LMS and ongoing internal evaluation of LMS performance.

Collaborate with school systems to ensure access to IT and LMS systems to deliver trainings.

Experience and Education :

Bachelor’s degree in computer science, instructional design, or a related field.

Expertise in tools and technologies related to LMS management, including content authoring tools, coding languages, database management, server hosting environments, authentication and single sign-on, integration, and analytics and reporting tools.

2-3 years Experience in roles like LMS coordinator or LMS technical support

Strong communication skills

Advanced experience in troubleshooting user support, utilizing remote systems (zoom, email and IT tickets with LMS systems

Advanced knowledge of technical devices (ie : iphone, tablets, computers)

Bonus : Education background

Previous course development and user management experience

Data analysis training

Project management experience

IT or Technical support experience for end users and organization.

Understanding of SCRUM agile and sprint workflows

TECHNICAL CAPABILITIES

• Instructional Design (Novice) : The systematic development of specifications using learning and instructional theory to ensure the quality of instruction.
• Adult Learning Theory (Novice) : Knowledge of the principles and practices of providing instruction to the adult learner. Able to focus adult learning goals and the ability to direct their own learning.
• Training Needs Analysis (Novice) : A process of collecting information about a proposed learning program. A needs analysis addresses the following issues : restating the request, stating the business need, identifying the performance gap, conducting a task analysis, describing the learners, describing the learning environment, and identifying the project constraints.
• Analytical Skills (Intermediate) : The process of identifying, evaluating, interpreting and organizing data. It includes sorting through data to identify patterns and establish relationships for decision making.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities :

Organizational Impact : Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area / team with occasional guidance. Problem Solving / Complexity of work : Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge : Has expanded knowledge gained through experience within a professional area. Team Interaction : Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues : - Develops Self and Others : Invests time, energy, and enthusiasm in developing self / others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships : Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively : Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services : - Serves Others with Compassion : Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems : Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support : Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality : - Performs Excellent Work : Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement : Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements : Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively : - Demonstrates Accountability : Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources : Applies understanding of the departmental work to effectively manage resources for a department / area.- Makes Data Driven Decisions : Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation : - Generates New Ideas : Proactively identifies new ideas / opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology : Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change : Views difficult situations and / or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications :

Responsibilities :

Certifications :

Work Experience :

Relevant Work Experience

Experience Level : Less than 1 year

Education :

Bachelor's (Required)

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE / AA / Women / Minority / Vets / Disabled