What are the responsibilities and job description for the Diagnostic Engineer /Customer Service Technical Content author position at Vantage Point Consulting?
Job Description
- Experienced in vehicle mechanics for more than 4 years at service advisor or at dealership
- Experience in automotive/truck support aftermarket services
- To identify gaps between recalls and service content or repair information available for that. And provide solution accordingly.
- Prior hands on automotive/diesel experience working with step based published diagnostics
- Microsoft familiarization (Outlook, TEAMS, Excel, PowerPoint, etc.)
- Comprehends dealer facing step-based diagnostics
- Willingness to get to the root cause of the problem
- Willingness to identify problems while also proposing solutions
- Communicate effectively through phone, email, or chat
- Wanting to make a difference and challenge the process
- Being well organized and tracking identified items inside a repository
- Ability to meet deadlines, monitor and assess performance within deadlines and utilize resources appropriately to ensure accurate and timely deliverables
- Ability to multitask, prioritize tasks, and interface with many personalities
- Strong communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level
- Experience with vehicle recalls and provide corrective action plans
- Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
- Strong Technical Diagnostic Step Based Understanding
- Strong Root Causal Understanding (LEAN, 5 Why's, 6 Sigma)
- Strong Attention to Detail (Comparing, Investigating, Identifying)
- Customer Focused (What's The Right Thing To Do)
- Good understanding of Agile environment
- Excellent verbal and written communication skills
- To work with cross-functional Teams
- Ability to Multi-task on various projects
- Strong MS Office tools experience including, Word, Excel, SharePoint and OneNote
- Extremely Organized on tasks (What Are You Working On, What Are You Waiting On, What Do You Need Help With, What Is Next In Line)
- Understanding of structured authoring (DITA) and basic knowledge of Arbortext
- Knowledge of automotive system theory, in any or all the following areas:
- Electronic and electrical fundamentals
- Mechanical procedures
- Modern automotive systems