What are the responsibilities and job description for the Help Desk Analyst I position at Vantage Point Recruiting?
The Help Desk Analyst I is a local, hybrid, position requiring one day onsite in Augusta, Maine every other week.
Primary Responsibilities :
- Staff Service Desk queue to take incoming calls.
- Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.
- Provides full user support for agency's standard application software to meet user / agency needs.
- Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.
- Demonstrate flexibility to move between different teams if the need arises.
- Tests and evaluates software and hardware products to determine applicability and value to agency operations.
- Ability to perform work requiring lifting a minimum of 50 lbs. and / or physical exertion may be required.
- Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.
- Contribute to and help maintain a large knowledge base.
- Understanding of customer relationship best practices
- Demonstrated desire to exercise accountability in a professional manner.
- Demonstrated ability to respond in a timely and effective manner to email and live messaging.
- Understand the role of emotional intelligence in a technical service desk environment.
Top 3 Skills :