What are the responsibilities and job description for the Strategic Account Manager position at Vapi?
About Vapi
Vapi is building the future of voice-native applications. Our platform equips enterprises with everything they need—telephony, real-time streaming, deterministic fallbacks, HIPAA/SOC2 compliance, and an AI testing suite—to launch production-grade voice agents fast. In just 18 months more than 150,000 developers have signed up, with over 1,000 new developers joining every day. Our mission is to make voice humanity’s default interface again by capturing nuance, emotion, and context that text alone misses.
About The Role
As our founding Strategic Account Manager (SAM) you will own the customer lifecycle post-sale for Vapi’s largest and most innovative customers. You’ll act as a trusted advisor, driving adoption, expansion, and measurable impact while serving as the connective tissue between customers and our product, engineering, and GTM teams. If you love building deep partnerships, solving novel technical problems, and operating at startup velocity, this role is for you.
Responsibilities
Vapi is building the future of voice-native applications. Our platform equips enterprises with everything they need—telephony, real-time streaming, deterministic fallbacks, HIPAA/SOC2 compliance, and an AI testing suite—to launch production-grade voice agents fast. In just 18 months more than 150,000 developers have signed up, with over 1,000 new developers joining every day. Our mission is to make voice humanity’s default interface again by capturing nuance, emotion, and context that text alone misses.
About The Role
As our founding Strategic Account Manager (SAM) you will own the customer lifecycle post-sale for Vapi’s largest and most innovative customers. You’ll act as a trusted advisor, driving adoption, expansion, and measurable impact while serving as the connective tissue between customers and our product, engineering, and GTM teams. If you love building deep partnerships, solving novel technical problems, and operating at startup velocity, this role is for you.
Responsibilities
- Build long-term, executive-level relationships that position Vapi as a strategic cornerstone of customers’ voice-AI roadmaps.
- Co-pilot customers from pilot scope through rollout, ensuring rapid time-to-value and seamless production launches.
- Continuously upskill on Vapi’s product and the broader AI landscape; translate insights into best practices and playbooks.
- Communicate clearly with stakeholders from ICs to C-suite, aligning success criteria and ensuring accountability.
- Champion customer feedback internally to influence product priorities and roadmap.
- 4–6 years of Account Management or Customer Success experience in B2B SaaS, owning relationships with enterprise or mid-market customers.
- Proven success driving adoption and revenue growth across multi-stakeholder accounts.
- Exceptional communication, presentation, and project-management skills; able to simplify complex technical concepts.
- High EQ, strong persuasion, and teamwork skills; comfortable interfacing from engineers to executives.
- Bonus: experience with conversational AI, telephony, or agentic AI deployments in large organizations; previous work in high-growth startups.
- Competitive base salary and meaningful equity.
- Health, dental, and vision coverage.
- Flexible PTO (“take what you need” vacation policy).
- Downtown San Francisco office with optional hybrid schedule.
- Accelerated career growth as we build the category-defining voice-AI platform.