What are the responsibilities and job description for the Shop Manager position at Varnish Lane?
We are looking for a passionate leader for our DC shop! Our ideal candidate is energetic, obsessed with delivering an over the top client experience, reliable and loves the beauty industry.
As a shop manager, you will be responsible for running the daily operations, including managing the employees and customer service relations. This position is also responsible for creating and implementing new marketing strategies.
Responsibilities
STAFF MANAGEMENT AND OPERATIONS
- Manage all front desk staff schedules to ensure the shop is running with proper staff at all times.
- Provide effective and actionable feedback to nail technicians and front desk staff.
- Report staff performance and feedback to regional manager
- Master the appointment scheduling system
- Understand the booking preferences and anticipate client’s needs
- Be able to provide effective training to other front desk staff
- Build strong relationships with the customers and resolve complaints
- Provide exceptional and consistent hospitality to all guests and employees
RETAIL AND INVENTORY
- Full knowledge on all product lines carried in the salon to share and educate the clients
- Track and manage all retail inventory
- Track and manage all service supply inventory and ordering
MARKETING AND SALES
- Act as a community partner with neighboring businesses and influencers
- Help build new processes and systems for VL daily operations and marketing strategies
Qualifications
- Proven experience as a manager
- Strong organizational skills
- Excellent communication and interpersonal skills
- Strong time-management skills; ability to multi-task, prioritize, and organize
PERKS OF BEING A PART OF THE VL FAM!
- Eligible for health insurance, dental and 401k
- Positive work environment
- Career growth and professional development
- Snacks!
I would highly like a candidate with industry experience ( customer service, front desk, hospitality ) and previous experience in Salons, Spa, Hotels, and/or similar industry experience.