What are the responsibilities and job description for the Client Service Representative position at VCA Animal Hospitals?
Client Service Representative
We are seeking an experienced Client Service Representative to join our team at VCA Fitzgerald Animal Hospital in Colchester, VT. Will review both full or part time applicants.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Top customer service when greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports, and documenting all correspondence with clients.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Some of the benefits we offer:
Access to the people and financial resources of a large veterinary community
Growth & leadership opportunities
Medical, dental & vision insurance
Generous hospital discounts and product discounts
Employer-paid life, long- and short-term disability insurance
Paid vacation and sick time
Paid parental leave
401(k)
HSA / FSA
Free mental health resources and wellness subscriptions (Headspace)
Free exercise therapy program app download and membership (Hinge Health)
Referral bonuses
Competitive wage
Opportunities to give back through strong Shelter partnerships and VCA Charities
Full-time and Part-time positions available
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
