Senior Digital Functional Analyst

What You'll Be Doing

• Serve as the primary functional SME (Subject Matter Expert) for the platform in North America.
• Collaborate with business teams, external customers, and vendors to ensure seamless platform operations and enhancements.
• Drive roadmap execution, including feature development, partner onboarding, and customer issue resolution.
• Act as a liaison between technical teams and business stakeholders to translate requirements into actionable solutions.
• Maintain close coordination with North American business teams, including, to ensure alignment with strategic goals.
• Provide real-time support and decision-making to address critical issues and opportunities.
• Build and maintain strong relationships with internal and external stakeholders, acting as a trusted advisor.
• Provide guidance on cross-functional dynamics, including legal, operational, and technical considerations.
• Stay updated on industry trends and best practices to inform platform strategy and execution.
• Mitigate risks associated with service levels, project timelines, and customer trust by ensuring consistent onshore support.
• Address gaps left by the departure of the previous functional SME, ensuring uninterrupted operations.
• Reduce dependency on external consultants by providing in-house expertise and leadership.

What Are We Looking For?

The ideal candidate for this position should possess a good understanding of IT development methodologies and demonstrate solid skills in business processes. This individual must have excellent communication skills, both verbal and written, and demonstrate a team-oriented, goal-and results-driven work ethic. The role requires working collaboratively with the business community and other IT team members within a dynamic and high-profile environment.

• Deep understanding of digital platforms, particularly in the distribution domain.
• Experience with complex systems integration, data analysis, and process optimization.
• Strong knowledge of North American business operations, including regulatory and compliance requirements.
• Ability to align technical solutions with business objectives and customer needs.
• Proven track record of driving high-impact projects and delivering measurable results.
• Exceptional interpersonal skills to engage with stakeholders across various levels and functions.
• Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
• Strong problem-solving skills and a proactive approach to addressing challenges.