What are the responsibilities and job description for the Technical Support Representative - Part Time position at VEHLO?
Job Details
Description
About Vehlo
We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
Our ServiceLane eAdvisor product is an industry leading service lane software for automotive dealerships. Service Lane eAdvisor' s unique hardware and software solution provides automotive dealerships the ability to dramatically improve profitability through service department efficiency and increased customer-pay service revenue. As a Technical Support Representative you will play a vital role for our customers. Additionally, you will be involved in the software development life cycle and will gain valuable industry experience in cutting edge software design and quality assurance.
What You'll Do:
- Perform testing and validation of beta level software
- Follow test plans and document your findings.
- Provide technical support and troubleshooting for Service Lane eAdvisor Dealership Clientele
- Respond to client's requests for technical assistance via phone using remote desktop software
- Diagnosing and resolving the basic technical hardware and software issues
Qualifications
What You'll Need:
- 0 - 2 years of experience in a technical support or related field.
- Familiarity with Excel and Word Software
- Good oral and written communication skills
- Customer service oriented
- Ability to work 8am to 3pm, or 8am to 4pm, schedule 3 days a week in our office located in Troy, MI.
Bonus Qualifications:
- Programming or Windows Scripting Experience
- Experience setting up wireless networks.
- Previous Help Desk experience
- Experience Installing Application and Drivers on Windows
- Basic knowledge of wireless networks
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.
