Service Advisor - Transwest-Fontana, CA

Who We Are:     Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership.      What’s in it for You:     VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture in an easy going family-like business as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits.        Service Advisor – What You’ll Do Obtaining thorough and detailed information in regards to service needs, vehicle issues and symptoms through active listening and asking questions Proactively supporting all customer interactions by checking for recalls, maintenance records, service schedules, etc. Ensuring our customers receive the best answer to their questions every time. Take ownership of the customer’s experience from beginning to end Ensure accurate data and information is always considered to obtain maximum results Maintains customer rapport by providing explanation of estimates and daily updates Verify warranty and service contract coverage by examining records and papers Monitors repair work to ensure vehicle will be ready when promised Promote accountability by challenging team members and suppliers to ensure the best solutions for the customer Proactively work to assist others in achieving the organization’s objectives Continually learn about product updates, features, accessories to better assist customer needs. Ensure that required documentation is complete and in compliance with regulations and standards. Comply with all safety policies and procedures Qualifications: Excellent communication, customer service, problem-solving and sales skills, including the ability to maintain composure under stress. Excellent interpersonal skills to interact professionally with customers, vendors, and staff. Ability to work well in a process driven and fast paced environment Ability to efficiently manage and follow up with high volume of repair orders Ability to manage multiple demands, prioritize and stay organized Service-oriented and able to resolve customer grievances Proficient computer skills with the ability to learn new software Basic knowledge of gasoline or diesel vehicle repair/service Familiarity with warranty processes a plus This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required.  It does not prescribe or restrict the work that may be assigned.  Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.       Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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