Onboarding Coordinator

Onboarding Coordinator

Location: Remote
Position Type: Full-Time (40 hours per week)
Reports to: Director of Operator Success

About the Role

As an Onboarding Coordinator, you will serve as the first guide in a new owner's journey—supporting their transition from the sales process into training and early-stage development. While you are not solely responsible for the owner’s long-term business success, your role is foundational in helping them build momentum, clarity, and confidence from day one.

You’ll lead owners through onboarding calls, training preparation, and process orientation using a mix of virtual communication, learning tools, and documentation. You’ll ensure that each owner feels supported and well-equipped as they begin their training experience, and you’ll help shape onboarding best practices by contributing to internal systems and workflows.

Key Responsibilities

• Facilitate structured onboarding calls and virtual sessions to orient new owners on expectations, systems, and timelines
  
  
• Guide owners through initial onboarding milestones using clear communication and empathy tailored to their personality and learning style
  
  
• Create and maintain onboarding materials, including checklists, templates, SOPs, and training prep guides
  
  
• Track progress and document interactions using CRM and internal tools, ensuring all data is accurately maintained
  
  
• Collaborate closely with Business Consultants, the Training Team, and the Director of Operator Success to ensure owners are prepared to begin formal training
  
  
• Identify potential bottlenecks or risks in the onboarding process and escalate or resolve them proactively
  
  
• Maintain a well-organized calendar and execute consistent follow-ups with assigned owners
  
  
• Use learning management systems (LMS), such as Acorn PLMS, to monitor engagement and deliver onboarding content
  
  
  
  
• Assist with administrative tasks as needed to support the Director of Operator Success, including data entry, reporting, scheduling, and internal communication
  
  
• Provide encouragement, tools, and clarity to owners as they begin their transition into the training experience
  

Who You Are

• You are passionate about supporting people as they take bold steps into ownership and leadership
  
  
• You are a clear, empathetic communicator who knows how to break down information for new learners
  
  
• You are self-motivated, structured, and capable of managing multiple owner journeys at once
  
  
• You are observant, adaptable, and able to adjust your approach based on the needs of each individual
  
  
• You value collaboration but are highly capable of managing tasks independently
  
  
• You’re comfortable with change and committed to continuous improvement in how you work and support others
  
  

Qualifications

• Experience as a business owner, coach, or in a client onboarding or training support role is a plus
  
  
• Familiarity with Google Workspace (Docs, Sheets, Gmail, Drive), Microsoft Office, and CRM platforms (Zoho preferred)
  
  
• Experience working with Learning Management Systems, especially Acorn PLMS, is strongly preferred
  
  
• Highly organized, with strong time management and follow-through skills
  
  
• Able to handle general administrative responsibilities including documentation, scheduling, and stakeholder communications as needed
  
  
• Strong attention to detail and ability to manage multiple priorities with accuracy and care
  
  

Working Environment

• This is a remote position that requires access to a quiet, professional workspace
  
  
• Regular use of video conferencing tools and digital communication platforms is essential
  
  
• Must be comfortable with extended periods of computer work and occasional time-sensitive tasks outside of standard business hours

Salary : $20 - $23