Food and Beverage Supervisor

The Crowne Plaza Hotel located in Ventura Beach California is looking for hospitality personalities who will "Dare to Connect" with our guests. The property is renowned in the Ventura Beach community, boasting the only beach front property between Malibu, CA and Santa Barbara, CA. Just two blocks from historic downtown Ventura, making it easily accessible to explore all the area has to offer.

Providence Hospitality Partners, founded in 2002 manages this full service IHG branded hotel, and is based in Denver, Colorado. Providence Hospitality strives to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY: Supervise the daily operations of food and beverage outlets and services including food quality, customer satisfaction, associate schedules and their performance in accordance with established restaurant and guest service standards.

DUTIES AND RESPONSIBILITIES:

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards
• Monitor product quality and guest satisfaction in food and beverage outlets and services, ensuring food quality is consistent, appealing, and prepared to guest specifications
• Ensure the restaurant and other food and beverage services comply with sanitation and safety standards for guests and associates
• Interact with guests to obtain feedback on quality of service and food in outlet
• Perform service functions during periods of high volume or staffing shortages
• Assist with maintaining proper par levels and inventories of food and beverage supplies such as linen, glassware, silverware, china, condiments, etc.
• Ensure staff abides by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages
• Ensure all equipment is in working order; report malfunctions and follow up on repairs
• Perform other duties as requested by management

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees within the department(s)
• Indirectly supervises employees within the department(s)
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

QUALIFICATIONS:

• Knowledge of all health and safety regulations and procedures
• Demonstrated proficiency in supervising and motivating subordinates
• Basic competence in subordinates’ duties and tasks
• Good judgement with the ability to make timely and sound decisions
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace
• Commitment to excellence and high standards
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Ability to manage priorities and workflow
• Excellent customer service skills
• Professional appearance and demeanor
• Bilingual skills a plus

EDUCATION AND EXPERIENCE:

• Bachelor’s degree or equivalent preferred
• At least one year of food and beverage related experience or equivalent

COMPETENCIES:

• Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Managing People-Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, bend, stoop, lift, and twist
• Frequently required to lift/push/carry items up to 25 lbs.
• Frequent exposure to extreme heat or cold and loud noise

SALARY:

HOURS:

BENEFITS:

• Medical, Dental, and Vision Insurance
• Voluntary Short-Term and Long-Term Disability
• Company paid Basic Life and AD&D Insurance
• 401(k) with Company match
• Paid Time Off and State required sick pay
• 8 Paid Holidays
• Hotel discounts by brand