Therapy Front Office

Description

Overall Responsibility

Receives patients, collects required records/payments, answers questions, and provides directions. Serves as liaison between patients and therapy staff. Understands services provided by individual clinicians.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Greet, check in and check out patients
• Schedule new and follow up therapy appointments; check demographics and insurance coverage of existing patients
• Explain policies to patients (EOB, late charge, collection charges)
• Prepare appropriate paperwork for new patients (progress reports, discharges)
• Create referral for each patient
• Prepare claim data
• Review claim data for accuracy before sending to the Business Office
• Obtain authorizations as needed for eligible patients
• Verify insurance eligibility and benefits for patients with private insurance
• Answer phones/ check messages
• Obtain and fax information to the Business Office upon request
• Collect deductibles, co-pays, and co-insurance
• Prepare deposit
• Count petty cash, as applicable
• Score functional scales
• Call New Patients and Re-Evals
• Create accounts for new patients
• Add labs, as needed
• Respond to posting issues

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills and Attributes

Good communication skills

Good organizational skills

Good computer skills (scan, print, copy, file, email, eCW, charges)

Strong sense of customer/patient service

Education and/or Experience

High school diploma or general education degree (GED); and twelve to eighteen months related experience and/or training; or equivalent combination of education and experience

Supervisory Responsibilities

This job has no supervisory responsibilities.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively with patients, outside vendors or other employees within the organization. Ability to communicate clearly and professionally.

Mathematical Skills

Basic math skills such as adding, subtracting, multiplying and dividing figures. Ability to calculate figures and amounts such as discounts, interest and percentages.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Certificates, Licenses, Registrations

None needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to remain in a stationary position 75 percent of the time; constantly operates a computer and other office machinery; must be able to frequently communicate with patients, staff, providers; must be able to exchange accurate information in these situations. The employee in this position needs to frequently move about the office. The employee frequently moves and or transports up to 25 pounds. The employee may occasionally be required to position self to assist patients and move equipment. Specific vision abilities required by this job include the ability to identify, recognize, observe, inspect documentation and equipment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office area. Work may be challenging at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people and with people in pain. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.

NOTE:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Salary : $18 - $21