What are the responsibilities and job description for the Account Manager position at Venture?
As an Account Manager at Venture Connect, you will work closely with our customers, our sales team and operations to ensure shipments run smoothly according to our customer’s expectations, through problem solving and constant communication. The focus of this job is on producing high quality, detailed work based on established standards, guidelines and procedures. Precise, consistent work output is essential requiring patience and a willingness to handle and complete one task at a time. The job environment is stable, based on known relationships with people and well-defined processes. Job knowledge and competency is built through structured step-by-step training and positive, supportive coaching from management and peers. Communication with others is based on knowledge of repetitive job routines and procedures gained from sufficient on the job experience. Consistent, error free work based on defined regulations and standards are key measures of job performance success. The job environment promotes steady, methodical work output so that job routines can be completed on time and error-free. This position is designed to develop a valued technical expert, who, recognized and supported by management and a stable work environment, can deliver quality work on a consistent basis.
Responsibilities
- Foster and build relationships with customers by gaining an understanding of their expectations and specific preferences
- Communicate with customers regarding status updates as required
- Expectation that you will contribute to the growth of our current customer accounts
- Provide solutions to issues that arise
- Coordinate with operations to ensure shipment expectations are met
- Customer Shipment entry/appointment scheduling