What are the responsibilities and job description for the Operations Manager position at Veo?
Company Overview:
At Veo, we're bringing the next generation of mobility sharing to cities and universities globally through our dockless pedal bike, e-bike and e-scooter systems. We also offer fat-tire bikes, cargo bikes and ADA-compliant bikes – making us the only shared mobility provider with this breadth of options. We design and engineer our own vehicles, hardware, and software systems to provide a greener, healthier mode of transportation to make the communities we serve more sustainable and livable. Our mission is to offer the best combination of multi-modal sharing technology and seamless customer service, so users can unlock joy in their day!
Job Summary:
Are you an operations leader with a bias for execution and excellent customer service? Are you excited about helping to grow an innovative transportation solution in your very own market? Are you passionate about leading teams? If so, you might be Veo’s next Operations Manager!
As Veo’s Operations Manager, you'll have the opportunity to help lead our innovative dockless micro-mobility program. You'll play a vital role in the program’s success, from leading fleet technicians to ensuring efficient daily 24/7 operations. You'll also be responsible for maintaining local partnerships, as well as strengthening our relationships with the city. Above all, it will be your responsibility to increase the number of users who use our fleet of bikes & scooters. Your success will be measured by your ability to drive daily ridership, lead a high performing team, and continually delight our users with exceptional customer service.
Responsibilities:
- Oversee local operations and business growth
- Planning, executing, and meeting monthly and quarterly goals on key business metrics
- Collaborating with Veo HQ on growth strategies in your market and region
- Recruiting and growing local team (with the support of Veo HQ)
- Displaying leadership in your market by encouraging and mentoring your team
Qualifications & Skills:
- Bachelors degree and 1-2 years of operations management and/or customer service experience
- An “ownership mindset” with an entrepreneurial flair
- A willingness and ability to work a variety of days and shifts
- Quantitative decision-making skills
- Exceptional communication
- Passion for the overall goals of dockless bike & scooter sharing and sustainable transportation
- Great leadership with a developed sense of ethics
- Commitment to making your community a better place to live and ride
Perks:
- Unlimited PTO
- Medical/dental/vision coverage and 401k
- Opportunity to work in a fast-paced, early-stage technology company
- Veo credits
- Commitment to professional development and mentorship
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental Pay:
- Bonus pay
Application Question(s):
- This job may require some field work and physically demanding tasks. Are you able to routinely lift 60 lbs by yourself and be on your feet for a long duration?
- Are you open to working some evenings and weekend shifts? (Not mandatory but must have flexibility.)
- What is your target salary?
Work Location: Multiple Locations
