What are the responsibilities and job description for the Retail Operations Coordinator position at Vera Bradley?
Provide reporting, maintenance, training and continuous improvement on Sharepoint and Task Manager site to drive sales and operational effectiveness.
ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Coordinate and gatekeep documents and communications via Vera Bradley Sharepoint and Task Manager sites. Ensure general upkeep and maintenance of respective sites.
- Gather, compile and communicate all relevant information for field sales teams including rewards and recognition, top 5 initiative, sales updates and contests
- Receive, research, and respond to questions and requests from the field to include but not limited to clarification about contests, store events, operational processes, objectives, and goals
- Represent company at sales events, or company sponsored meetings
- Assist in evaluating and enhancing store communication effectiveness and advise on ways to drive more efficiency and sales
- Collaborate with Retail Operations Team and other functional areas to develop and communicate new operational processes, tools, and procedures to assist the field in delivering on their goals and objectives
- Communicate sales key dates to ensure stores meet deadlines for internal and external planning (ex; launch support, event execution and all other sales support needs)
- Assist with special projects as needed including new store openings, store events and channel meetings
- Assist in planning and coordinating Annual Outlet Sale
- Prepare and distribute department mailings, maintain relevant files and programs (ie Covid file, hours of operation file, DM/AM complimentary items program)
- All other duties as assigned
EDUCATION AND/OR EXPERIENCE
- High School Graduate. Bachelor’s Degree in Business or other related field preferred
- 1 years project coordination experience
- 2 years Sales and/or retail experience preferred
- Experience with POS and Task Manager systems preferred
- Prior store management experience a plus
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasional Travel
- Proficient at utilizing Microsoft Office software
- Detail oriented with the ability to manage multiple tasks simultaneously
- Excellent organization and follow through skills
- Excellent interpersonal, written and verbal communication skills
- Ability to problem solve using innovative and creative solutions
- Strong Presentation skills
- Strong desire and ability to serve customers
- Strong project management and organizational skills
- Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
- Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment
- Strong team player
- Provide a high level of service while simultaneously managing multiple projects and tasks for a variety of situations
ENVIRONMENT & PHYSICAL DEMANDS
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
- Strong sensory skills, such as good eyesight, good hearing, and dexterity
- Ability to operate office equipment, including computers, copiers, fax machines, and phones
- Ability to work in a fast paced environment
- Occasional overnight travel as required
Equal Opportunity Employer/Vets/Disabled
Vera Bradley is an Equal Opportunity Employer and Affirmative Action Employer. For more information, please click the following links:
Vera Bradley's Equal Employment and Affirmative Action Policy
Equal Employment Opportunity is The Law (in English)
Equal Employment Opportunity is The Law (in Spanish)
Equal Employment Opportunity is The Law (Supplement in English)
Equal Employment Opportunity is The Law (Supplement in Spanish)
Pay Transparency (in English)
Pay Transparency (in Spanish)
E-Verify Participation Poster
Right to Work Poster (English)
Right to Work Poster (Spanish)
If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to applicationassistance@VeraBradley.com . Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.