What are the responsibilities and job description for the Associate Customer Service Representative position at Veralto?
Water quality is something we take very seriously at Hach. We know that water analysis must be right, which is why we’re dedicated to providing our customers with the complete solutions they need to feel confident. Delivering high-quality service is critical to ensure that the customer’s journey during the sale process is exceptional, as well as the customer’s experience after the sale is complete.
As a key member of our Customer Service Team you will be handling customer phones calls and emails. It is our mission to delight customers with every interaction. Every contact must make the customer feel special and taken care of. The essential job functions are:
- Provides prompt, accurate answers to internal and external customers through telephone, email, and chat.
- Sets up new customer accounts and enters customer transactions
- Assists with requests on pricing, shipping, product availability, terms and conditions, and item information
- Assists customers in determining product needs and provides basic assistance on products
- Acts as liaison and customer advocate interfacing with other Hach departments
- Ensures long term customer relationships by utilizing professional customer service skills
- Identify sales opportunities and offer suggestions for complementary items to the customer
- Identifies and submits sales leads
- Completes training modules
- Additional tasks and projects as assigned
The hourly wage for this role is $19 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.