What are the responsibilities and job description for the Customer Experience Leader position at Verizon?
Key Responsibilities
Leading the Sales Team: Motivate and inspire a sales team to deliver exceptional customer experiences and drive sales growth.
Developing Sales Specialists:
Identify areas for improvement and develop training plans to enhance sales performance and customer satisfaction.
Managing Store Operations:
Ensure efficient store operations, including inventory management, cash handling, and maintaining a clean and organized store environment.
Requirements
The ideal candidate will have a strong background in sales, customer service, or retail management, with experience in leading high-performing teams. They should possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers alike.
Strong Communication Skills:
Ability to build trust and act as an influencer, with demonstrated skill in negotiation and conflict resolution.
Effective Time Management:
Ability to balance multiple, sometimes competing priorities in a fast-paced environment.
