What are the responsibilities and job description for the IT Support Specialist position at Vertex Solutions Inc?
Primary Responsibilities and Duties:
· Providing customer-facing technical hardware and software support involving Microsoft’s core business applications and operating systems on Dell platforms.
· Apply strong problem-solving skills to prioritize, diagnose, and resolve customer issues with an emphasis on first contact resolution.
· Communicate with customers in a timely fashion to provide progress updates per established service level agreements.
· Effectively track troubleshooting steps and status updates in ticketing system.
· Maintain and deploy laptops and peripherals to national customer base, including diagnosing/repairing hardware issues, imaging machines, and working with new hires to remotely perform initial setups.
· Review and maintain system documentation.
Requirements and Qualifications:
· College degree preferred.
· 3 years or more of customer-facing technical support experience preferably with a large or national customer-base.
· ServiceNow experience a plus.
· Able to participate in an on-call rotation which is typically one weekend day a month for 4 hours.
Technical:
· Strong hardware and peripheral support experience including understanding of hardware configurations and capabilities
· Strong Windows 10 Operating System support.
· Understanding of system imaging via SCCM.
· Experience supporting Microsoft M365 suite (OneDrive, Outlook365, PowerPoint, Word, Excel, and Teams).
· Understanding of VDI and VPN end-user support.
· Understanding of changing passwords on a networked domain system.
· Basic understanding of VoIP phone systems (Mitel a plus).
· Basic understanding of LAN/WAN systems.
· Basic understanding of MFA and SSO.
· Familiarity with troubleshooting iOS and Android mobile devices.
Vertex Solutions Inc is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, genetics, sexual orientation or any other basis prohibited by applicable law.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Roseville, CA 95661: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $65,000
