What are the responsibilities and job description for the Call Center Representative - Client Services position at Vertical Screen Inc.?
About Us
About Us
Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.
Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.
Job Description
Job Description
The Customer Service Representative provides customer support by problem solving and troubleshooting and responding to external or internal user requests via phone, chat or email.
This is an on-site position out of Warminster and we are seeking the shift of: Mon, Tues, Wed 10am-6pm, Thursday and Friday 2pm-10pm.
Responsibilities
Responsibilities
- Provide client support on a wide range of items.
- Respond to external or internal user requests for service and determine nature and extent of support needed.
- Respond to client issues of all kind via phone, chat and email.
- Provide both “Tier 1” and “Tier 2” level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.
- Investigate error messages and determine resolution.
- Train users in startup, basic, and advanced use of our websites.
- Responsible for handling all aspects of incoming communication and working along with other departments for follow up/direction.
- Investigate issues to determine the proper department for resolution.
- Provide timely and accurate information to incoming client requests.
- Process client orders/changes according to established department policies and procedures.
Required Skills
Required Skills
- Excellent time management and organizational skills
- Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
- Communicate well both orally and written.
- Must be detail oriented
- Must have strong telephone skills
Education
Educationa
- A high school diploma or GED is required.
Benefits
Benefits
Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
- Medical, dental and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/ Internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- On-site Employee Gardens - plants & flowers provided
- RushBus scheduled service from Septa Bus Route 22 and Regional Rail
- Employee referral bonus program
- Discounts through partnerships & neighborhood business programs
Additional Information
Additional Information
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran