What are the responsibilities and job description for the IT Support Specialist position at Vestil Manufacturing Corporation?
IT Support Specialist
We are seeking an IT Support professional to join our team! The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, software, and networks.
Tasks and Responsibilities:
- Provide Level I & II Service Desk Support.
- Escalate problems to senior team members when required.
- Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Test repairs to ensure problems have been adequately resolved.
- Perform basic LAN configuration and troubleshooting.
- Develop help sheets and FAQ lists for end users.
- Responsible for daily corporate backups.
- Experience with UPS/FedEx software and hardware (a plus).
- Implement and configure printers, scanners, and copiers.
- Perform basic RingCentral phone configuration.
Skills & Qualities:
- 2 years of help desk/administration experience
- Exceptional customer service orientation
- Strong documentation skills
- Exceptional written and oral communication skills
- Performs post-resolution follow-ups
- Strong experience with desktop operating systems
- Ability to present ideas in user-friendly, business-friendly, and technical language
- Strong attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes (a plus)
Qualifications:
- High School diploma or equivalent required.
- Degree in Information Systems or at least 1 years of experience working in a similar environment preferred.
- 1 years of experience in the installation, maintenance, and repair of computers and related equipment and software, and/or IT Support preferred.
Preferred Certifications:
- A certified or similar
- Other certifications helpful, but not required
Benefits:
- Health/Vision Insurance at 90 Days of service
- Company Sponsored Dental Plan
- Referral Bonus Program
- Vacation Time/Personal Time at 90 Days of service
- 401k at 1 Year of service - 15% Match of Employee Contributions
Schedule:
In-office position. This is not a remote position. Work/Life Balance.
Vestil Manufacturing Corporation does not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Ability to Relocate:
- Angola, IN 46703: Relocate before starting work (Required)
Work Location: In person