What are the responsibilities and job description for the Case Manager position at Veterans Multi-Service Center?
Provide case management for approximately 15-30 Veteran households at a time, supporting development and achievement of individual housing stability plans.
- Consulting with potential clients to assess needs and determine program eligibility
- Working with clients to create individualized housing stability plans with client-specific goals.
- Monitoring clients from the time of intake until they exit the program
- Ensuring that clients obtain needed supportive services
Case managers are responsible for maintaining a caseload of veteran clients for the Supportive Services for Veterans and Families program. Key processes include:
- Providing ongoing support and expertise through assessment, planning, implementation, and overall evaluation of the Veteran’s needs as drawn from his/her goal/action plans.
- Obtaining information contributing to the client’s situation and evaluating these, along with the client’s capabilities/skills.
- Collaborating weekly with the Housing Coordinator, Social Worker and Income Stabilization Specialist on action/service plans, coordinating approaches for successful outcomes.
- Following up to determine quantity and quality of service provided to the Veterans and the status of his/her care
70% of the case manager’s work effort should be to case management and approximately 30% with outreach.
KEY RESPONSIBILITIES:
- Conduct outreach to identify and provide services for target populations
- Develop effective plans for clients, in coordination with the Social Worker
- Provide Case Management with a focus on “housing first”
- Connect clients to VA resources/benefits
- Connect clients to mainstream resources/benefits
- Support and execute fundraising events
- Perform duties as directed
Veterans Multi-Service provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.