What are the responsibilities and job description for the Client Intake position at Veterans Multi-Service Center?
Client Intake representative routinely supports case management, outreach, and overall program operations by providing direct engagement assistance to fellow staff members, community partners, and veteran participants. The primary responsibilities of Client Intake are to assist veterans in applying for Support Services for Veteran Families (SSVF) services through the initial intake and continue through disposition of the application (either enrollment or referral for other services).
RESPONSIBILITIES INCLUDE:
- Supports case management by obtaining required screening and intake documents used for determining full eligibility and to assist Veteran Participants with application and access to VA and community resources
- Distributes program outreach information to Veteran clients and community agencies
- Collects and safeguards client and partner agency documentation
- Maintains strict client confidentiality in accordance to federal, state, and program laws and guidelines
- Engages veterans/veteran families and/or community sites through walk-in hours and appointments to discuss basic eligibility and services of SSVF program. Answer any questions veterans have about program services.
- Assists veterans in gathering required documentation necessary for application, including proof of veteran status, current proof of income, verification of housing status, identification for all family members and any other pertinent documents.
- Follows-up with veterans after the initial intake sessions to assist as needed in obtaining missing and additional documentation and to determine their continued interest in completing the application.
- Conducts a basic initial assessment of veterans’ situations to determine possible needs and direction once enrolled, e.g., history of substance abuse or mental illness, chronic homelessness, etc.
- Contacts Veterans who are not eligible/enrolled to inform them of the reasons why, the appeal process, and connect them to other resources which can provide support.
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