Residential Services Case Manager

JOB POSTING

JOB TITLE: Residential Case Manager 03.2022

STATUS: Full Time; Non-Exempt

SCHEDULE: M-F 8:30am-5pm

PRIMARY FUNCTIONS:

• Supporting male veterans in a residential housing program.
• Monitor male residents, facilitating their attendance at support groups, supervise the dispensing of medications.
• Communicate effectively and work cooperatively with residents, VOC staff and community professionals.
• Prepare treatment plans, progress notes, and all other required client paperwork daily.
• Maintain documentation of interventions, meetings, required correspondence, and residential records.
• Documentation must be compliant with HIPPA, OASAS, and other compliance regulations/entities.
• Work a flexible schedule, varying hours according to program needs.
• Provide individual support to clients and facilitate conflict resolution between residents.
• Actively participate in agency meetings and training sessions.
• Oversee client transportation needs in agency vehicles.
• Administer observed urine screens (male staff only) and Breathalyzer.
• Perform room inspections of male residents; monitor client resolution of identified tasks.
• Utilize a Trauma Informed Care approach when working with clients and staff.
• Meet weekly with residential team to discuss client progress and other relevant residential/agency matters.
• Maintain open communications with supervisor to address concerns on an “as needed” basis.
• Support the mission of VOC, and collaboration both inside and outside of the organization. Conduct outreach as needed.

JOB QUALIFICATIONS: * Bachelor’s Degree in Psychology, Social Work, Counseling or other related Human Services field strongly preferred.

• Prefer Certified Alcohol Substance Abuse Counselor (CASAC) OR CASAC-T credential, or willing to obtain.
• A veteran strongly preferred.
• A nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of the individuals served.
• Must possess the ability to engage and maintain positive relationships with veterans and their family members; as well as develop collaborative relationships with VOC personnel and community stakeholders.
• Effective interpersonal communication skills; a willingness to be helpful, flexible, patient, and creative; and the ability to remain clam during crisis situations are required.
• Minimum one year of case management experience in a residential facility or other relevant work experience.
• Organizational skills and demonstrated ability to collect data, write reports and maintain accurate and timely client files.
• Valid NY State driver’s license and clean driving record and reliable transportation.
• Ability to adapt to a flexible work schedule; available for on call duty as requested.
• Strong ethical character with ability to abide by VOC values of Respect, Integrity, Service and Excellence.

Veterans Outreach Center, Inc. is an equal opportunity employer.

Veterans of the U.S. Armed Forces are encouraged to apply.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call

Ability to commute/relocate:

• Rochester, NY 14620: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have experience working with veterans?

Experience:

• Case management: 1 year (Required)

Work Location: One location