Service Coordinator, Scheduler

Vibrant is searching for a Service Coordinator 2 who understands the importance of meeting our client's needs and allowing them to Be Home...Be Well...and Be Happy!!

Position: Service Coordinator

Hours: 8:00 AM - 5:00 PM Monday-Thursday, 8:00-12:00 Fridays

Benefits:

• 401K with Company Match
• Vision and Dental Insurance
• Voluntary Benefits
• Accrued PTO
• Paid Sick Leave
• Four Hour Work Day on Fridays
• Wellness Reimbursement
• On Demand Daily Pay
• Paid Holidays
• Growth Opportunities
• Company Sponsored Outings

Basic Functions:

The Service Coordinator is part of the office leadership team responsible for providing customer service to employees, clients and referral partners. The Service Coordinator 2 works strategically with leadership to successfully execute local, regional, and corporate initiatives within the organization. The Service Coordinator 2 is responsible for the overall quality of the scheduling department.

Responsibilities:

• Answer incoming calls in a friendly, professional, and knowledgeable manner
• Provide ongoing/additional training as required
• Manage staff escalations and resolution timely and effectively
• Manage client escalations and resolution timely and effectively
• Identify hiring needs and coordinate hiring efforts with the Staffing Coordinator
• Attend office and management meetings
• Maintain client and caregiver data in the software system(s)
• Develop/manage/build client and caregiver schedules
• Communicate with clients and staff daily regarding services and schedules
• Build positive relationships with clients, staff, and referral sources through effective communication
• Other duties as assigned

Essential Qualifications:

• Demonstrated customer service skills and ability to de-escalate situations
• Computer/keyboarding skills: Microsoft office, Excel, PowerPoint, Adobe
• Have an interest in serving the elderly or people with disabilities
• Excellent verbal and written communication skills
• Ability to provide customer service to all types of people of different age, race, gender, socioeconomic status, and special needs
• Ability to manage multiple projects and deadlines; and thrive in a fast-paced environment
• Have a positive attitude and be a team player

Special Requirements:

• Ability to drive to work site locations
• Ability to lift 25-50 pounds, bend, twist, kneel, reach, push, pull, and carry
• Valid Driver's License and auto insurance

Other Requirements:

• Record daily care notes
• Report any significant client changes to the Agency office
• Have car insurance
• MUST HAVE A VALID DRIVERS LICENSE
• Must be 18 years or older