What are the responsibilities and job description for the Veterinary Client Service Representative position at Vicar Operating, Inc. dba VCA?
Client Service Representative VCA Delaware Valley Animal Hospital is seeking an experienced Client Service Representative to join our team. Experience in a veterinary clinic is preferred, but not necessary. Willing to train the right individual, but the qualified candidate should be able to handle busy phones, and a somewhat fast paced environment. This a full time position with benefits. The schedule will require some days, evenings and Saturdays. The successful candidate will enjoy people, be very dedicated to delivering great customer service, and must be extremely reliable. Why We Need You Our practice is growing and we need to expand our support staff. Main duties and responsibilities: The Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing electronic medical records, reports, and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. Thank you for taking the time to read about our job opportunity! If you feel that you would be a good fit for this position, please submit your cover letter and resume today! All resumes will be reviewed, and qualified applicants will be given careful consideration. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!