What are the responsibilities and job description for the Office Manager position at Vicky Chen - State Farm Agency?
We are an established insurance agency with a long-standing client base. We are looking for a bilingual (English Chinese/Mandarin or Cantonese) Office Manager to oversee daily office operations and ensure the office runs smoothly and consistently.This role is not a typical front-desk or customer service position. It is designed for someone who is comfortable taking responsibility, making day-to-day operational decisions, and serving as the main point of control for office workflow.Key Responsibilities• Oversee daily office operations and prioritize incoming work• Coordinate customer service activities such as policy changes, billing questions, renewals, and underwriting follow-ups• Decide which matters can be handled internally and which require escalation• Coordinate work between internal staff and external support resources• Ensure office systems, procedures, and checklists are followed consistentlyWhat This Role Is NOT• Not a sales role• Not a task-only or data-entry role• Not a position where every decision is directed by the ownerQualifications• Bilingual in English and Chinese (Mandarin or Cantonese required)• 7 years of experience in insurance service, office operations, or account management• Comfortable making independent decisions and taking responsibility• Organized, detail-oriented, and calm under pressure?? Compensation & Stability• Competitive base salary based on experience• Stable, long-term position in an established agency