What are the responsibilities and job description for the House Assistant position at Victoria Theatre Association?
The House Assistant assists in the front of house operations for all venues/events at DAYTON LIVE. The House Manager supervises the volunteer usher corps during public and private events, prepares the front of house for public use, and coordinates with all departments, ensuring that each patron has the best possible experience every time they visit. Strong candidates will be solutions-oriented, looking ahead to prevent problems and solving them as they arise. This position features a very flexible schedule and offers the chance to experience the performing arts from an insiders perspective.
Essential Functions:
Assists the House Manager on duty for that particular shift
Works with volunteers and gives impeccable customer service and safety in a specific area.
Greets and assists patrons in a professional manner, ensuring high-quality patron satisfaction.
Attends all pre- and post-performance meetings as needed, actively seeks to improve quality of patron experience.
Be knowledgeable of the policies, procedures, and upcoming events set forth by Dayton Live or Licensee.
Assists with the successful completion of all performance notes, and troubleshoots issues as arise.
Other duties as assigned
Education & Experience:
High School Diploma or GED required
Crowd Management certification preferred (can be attained after hiring)
A minimum of three years of customer service experience
1-2 years of experience in operations/house management within a theatre, performance setting a plus
Supervisory experience with volunteers a plus
Customer service experience, preferably in guest services, volunteer services, or event management
Possess good written and verbal communication skills, interpersonal skills, planning, organizational
Must be knowledgeable of computer basics- word processing, email, web-based applications
Must be able to work effectively with a variety of personalities and successfully work with all levels of the organization
Must be flexible, adaptable, and comfortable working in the ever-changing environment of performance theatre
Capable of making decisions and following through; is a strategic thinker and problem solver
Ability to initiate and build relationships with volunteers, patrons, and support teams
Ability to maintain a high level of poise and professionalism in all circumstances
Ability to maintain confidentiality and discretion
Willingness to work a flexible schedule and will require occasional weekend and/or evening work
Essential Functions:
Assists the House Manager on duty for that particular shift
Works with volunteers and gives impeccable customer service and safety in a specific area.
Greets and assists patrons in a professional manner, ensuring high-quality patron satisfaction.
Attends all pre- and post-performance meetings as needed, actively seeks to improve quality of patron experience.
Be knowledgeable of the policies, procedures, and upcoming events set forth by Dayton Live or Licensee.
Assists with the successful completion of all performance notes, and troubleshoots issues as arise.
Other duties as assigned
Education & Experience:
High School Diploma or GED required
Crowd Management certification preferred (can be attained after hiring)
A minimum of three years of customer service experience
1-2 years of experience in operations/house management within a theatre, performance setting a plus
Supervisory experience with volunteers a plus
Customer service experience, preferably in guest services, volunteer services, or event management
Possess good written and verbal communication skills, interpersonal skills, planning, organizational
Must be knowledgeable of computer basics- word processing, email, web-based applications
Must be able to work effectively with a variety of personalities and successfully work with all levels of the organization
Must be flexible, adaptable, and comfortable working in the ever-changing environment of performance theatre
Capable of making decisions and following through; is a strategic thinker and problem solver
Ability to initiate and build relationships with volunteers, patrons, and support teams
Ability to maintain a high level of poise and professionalism in all circumstances
Ability to maintain confidentiality and discretion
Willingness to work a flexible schedule and will require occasional weekend and/or evening work