Boat Club Dockmaster (Entry Level) - Edmonds/Everett

- Seattle (x4)
- Tacoma
- Edmonds
- Kirkland
- Olympia
- Port Orchard
- Poulsbo
- Everett

Company Core Focus & Values:

- We CRUSH 'boating made simple' because life is better on the water!
- Great Attitude
- Excellence
- Teamwork
- Remarkable Service
- Trustworthy

1) Seasonal, part-time positions available - up to 40 hours/week.
2) Year-round, full-time positions with opportunity for management positions available - 40 hours/week. We hire and promote through our Dockmasters teams internally first! We're looking to fill additional seats on our team including Dock Managers and other management and assistant positions throughout the entire company.

Typical day as a Dockmaster at FBC: Customer service is a must.  Meet and greet every member with a smile and always be of assistance.  Arrive at work, check and fuel vessels.  Prep all vessels (board vessel, start boat, ensure all system are functional, all safety gear on board vessel, vessel is in proper working order).  Assist members and guests on and off boats, assist them with any gear they may have.  Complete a thorough checkout via our electronic reservation system on company iPads.  Complete a thorough check in/finalization and obtain electronic funds for members fuel consumption.  Clean the vessel thoroughly upon return.  Answer and field any questions from members via in person or on the phone.  Perform minor maintenance on vessels to ensure basic safety systems are operational.  The day will typically start at 8:00am and end at or around sunset.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

- Greet members in a friendly, upbeat, courteous, and professional manner
- Assist members in boarding / un-boarding boats with emphasis on safety
- Check-out members using a handheld computer tablet
- Perform check of equipment on board (life vests, anchors, dock lines, etc)
- Check-in members returning with boats and charge credit card for fuel payment
- Familiarize yourself with local waters in order to provide basic chart guidance to members
- Drive boats between slips and fuel dock
- Fuel boats at marina fuel dock
- Clean boats and stage equipment for their next outing
- Deep clean boats as needed
- Daily clerical work to prepare reservation log, fuel log, and weather reports
- Weekend/Holiday shifts required (FBC is open weekends and most holidays)

QUALIFICATIONS:

- High School diploma
- Must be at least 21 years old
- Boating experience or a love for boating is a plus (we train boat driving/operating)
- Ability to perform minor boat maintenance like bilge pumps, fuses, fluids, etc (we train this)
- Physical ability to lift / carry up to 30 lbs
- Physical ability to board and un-board boats dozens of times per day
- Physical ability to clean boats often using handle mounted brush and water hose
- Physical ability to kneel / stooping to clean interior of boat compartments and secure boats
- Vision adequate to read / manipulate hand held computer tablets in bright sunlight
- Have a mobile device to use company communication apps outside of work (Slack and TSheets)
- Ability to maintain a calm, positive attitude during periods of high activity
- Highly effective communications skills and friendly customer service is absolutely required
- Must be a self starter and capable of working unsupervised occasionally
- High attention to detail
- Maintain a clean work area
- Control traffic in marina area and assist customers with docking boats
- Always operate with an emphasis on guest hospitality
- Use "clean as you go" method when performing your work duties
- Adhere to all safety policies
- Maintain a cooperative, team attitude in working with supervisors and fellow employees
- Maintain a positive attitude toward the dock and the job being performed