What are the responsibilities and job description for the Security Greeter position at Viejas Casino & Resort?
General Summary
All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!
INTERACTION
KNOWLEDGE AND SKILLS
EDUCATION/CERTIFICATION
- The Security Greeter is responsible for greeting and welcoming all guests to the Casino and Resort, answering questions, and giving directions to the appropriate person or location. Ensures alcohol does not enter or exit the venue and reports all suspicious activity to Security.
- Greets all guests or Team Members entering the casino with a friendly, upbeat and professional attitude.
- Takes temperatures and asks screening questions to ensure COVID-19 safety protocols are followed.
- Answers guests’ questions and directs them to the appropriate person or location.
- Acts as an ambassador and communicates important information about the casino including promotions, events, club benefits, all gaming area locations, restaurants and VOC information.
- Informs guests that alcohol cannot enter and/or exit the Casino and Resort.
- Notifies Security of any guest who appears to be intoxicated and attempts to leave without a sober companion.
- Notifies Security of any guest bringing in a suspicious object.
- Notifies Security of any guest acting suspiciously.
- Directs guests with minors to the appropriate dining venue or hotel tower.
- Attends all scheduled team member meetings and trainings.
- Maintains knowledge of and effectively promotes company services and players’ club program.
- Adheres to all company and department policies, procedures, and standard operating guidelines.
- Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained.
- Performs all other duties as assigned.
All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!
INTERACTION
- Interacts with internal and external guests with a positive attitude and professionalism at all times.
- Does not provide supervisions to other team members.
KNOWLEDGE AND SKILLS
- Demonstrated strong customer service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times.
- Excellent verbal and interpersonal communication skills.
- Ability to work in a fast paced environment.
- Ability to adjust to and manage change effectively.
- Must be dependable, timely and have high attention to detail.
- Must be flexible to work different shifts, evenings, and holidays.
EDUCATION/CERTIFICATION
- Requires high school diploma, vocational training or the equivalent experience.
- 1 to 3 years related experience and/or training or equivalent combination of education and experience.
- Must be age 21 years of age or older.
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